Customer Service Representative

6 months ago

Dandenong, Australia JELD-WEN Full time

**About the Company**:
Trayne Consulting is currently recruiting an experienced Customer Service Representative to join our National Client working out of their Dandenong South location. Specialising in timber doors, they are an industry leader with a fantastic opportunity for the right person to join an inclusive and fun team.

**About the Role**:
This is a permanent role which will see you working Monday - Friday 8am - 4.30pm.

**Benefits**:

- Paid day off for your birthday
- Ongoing training, career development and progression opportunities
- Onsite Parking
- Uniform
- Monday - Friday, No weekends, No evenings, No shift work, No sales
- Health benefits (EAP, yearly flu shot, onsite physio)
- Generous discounts on our client’s extensive range of products
- Fully equipped onsite kitchen with a great coffee machine

**Key responsibilities include**:

- Ensure follow up is carried out and that all enquiries are actioned
- Managing the end-to-end processing of customer orders, including quoting, processing of orders, taking payments and following up of orders
- Ensure accurate entry of orders and key information into the system
- Answer technical questions relating to doors as well as respond to questions re: installations, deliveries, lead times, variations and issues
- Provide support to external sales representatives
- Manage walk-in showroom enquiries and face-to-face sales at the trade counter

**Skills & Requirements**:

- Demonstrated experience in a Customer Service, Call Centre or similar role is a MUST
- Experience in building, timber, doors or similar trades industry highly regarded but not essential
- Ability to pick up a new system and learn technical knowledge noting that 8 weeks classroom training with the National Training Manager will be provided
- Excellent customer service skills, including both verbal and written communication skills with the ability to build instant rapport with both internal and external customers
- Strong problem-solving skills
- Good MS Office computer skills, data entry, coupled with strong administration, organisational and time management skills
- Experience with a CRM highly regarded
- Have the desire and drive to be part of a #1 team that thrives to provide customer service excellence
- Own reliable transport and drivers license to get to work

After 6 months, opportunities to work 2 days from home may be available depending on the needs of the team and will be discussed with your manager.

In return you will be rewarded with a competitive salary, a uniform and ongoing training.

**#LI-DNI

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