Lead, Quality and Training

4 weeks ago


Mount Lawley, Australia Edith Cowan University Full time

The Student Hub functions as a central pillar within the Student Life Directorate, employing a comprehensive, evidence-driven strategy to foster a strong sense of community and address the diverse needs of individual students throughout their academic journey.

Operating as a primary conduit, the Student Hub assumes the critical responsibility of offering high-calibre and timely guidance to students engaging in face-to-face interactions, catering to a spectrum of general and course-specific inquiries. In addition, the Student Hub manages tier three digital inquiries that require escalated attention and collaborate closely with Schools to streamline administrative processes associated with academic programs to address the distinct needs of students.

The Role
Reporting to the Manager, Student Hub, the Senior Adviser, Lead, Quality and Training, will be at the forefront of ensuring the efficient and effective functioning of the Student Hub. Your primary focus will be on strategising, measuring, and enhancing student and service satisfaction, while also driving quality assurance initiatives, staff training, and knowledge management. Your efforts will directly impact the student experience and contribute to the continuous improvement of our processes and procedures.

While the position is required at and will be predominantly based at Joondalup, working from Mount Lawley campus will be expected as needed.

The Person

Proficiency in creating and driving quality assurance practices, service principles and maintaining high standards.

Expertise in analysing quality assessment data to identify trends, patterns, and opportunities for improvement.

Capability to collaborate closely with cross-functional teams to gather insights and drive continuous improvement projects.

Strong written and verbal communication skills to provide actionable feedback reports to leadership and stakeholders, with the ability to contribute to the creation, sharing, and maintenance of process manuals, web publications, and knowledge resources.

Experience coordinating small projects, including coordinating, and conducting training sessions to ensure ongoing professional development of the Student Hub team.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

ECU is a smoke-free environment.

Benefits & Remuneration
This full-time ongoing position attracts remuneration of $85,551 TO $92,301 pa plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our Employment Opportunities website.

Contact
Interested applicants are welcome to contact the Manager of the Student Hub, Bec Herczykowski on (08) 6304 3682 for more information.

How to Apply
Please upload your resume along with a statement (maximum of 3 pages) addressing the 5 criteria highlighted under “The Person”.

**Closing Date**:
Applications close on Wednesday 6 September 2023 at 11:30pm AWST.

**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM AUSTRALIAN OR NEW ZEALAND CITIZENS OR AUSTRALIAN PERMANENT RESIDENTS

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

LI-DNP



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