Team Leader Customer Care

3 months ago

Hobart, Australia MyState Limited Full time

Foster team growth through coaching and development in a supportive environment
- Join a growing organisation
- Develop and grow your career

**About us**:
Oh hi We’re MyState. You might know us as Tasmania’s local bank, our group also includes TPT Wealth.

Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing quickly, both in and outside of Tassie. It’s a really exciting time to join our team.

We’re determined to do things in way they’ve never been done before and make a real difference in the lives of our customers.

We know we’re better when we’re in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we’re growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we’re looking for?

**Are you a passionate leader ready to make an impact?**

As a Team Leader in Customer Care at MyState, you’ll be at the forefront of shaping exceptional customer experiences and driving team success in a high-performing and supportive contact centre environment.

**What you’ll do**:
**Lead with Purpose**: Empower and inspire a team Customer Care Representatives to deliver exceptional customer service and meet performance targets.

**Customer First**: Ensure every interaction is customer-focused, driving loyalty and satisfaction by resolving queries efficiently and effectively.

**Coach & Develop**: Provide regular feedback and coaching to help your team grow, excel, and reach their potential.

**Drive Performance**: Monitor performance metrics and implement action plans to meet individual and team goals.

**Resolve & Innovate**: Manage escalated customer issues with care, while continuously seeking opportunities to improve processes and customer service delivery.

**Collaborate & Communicate**: Foster a culture of teamwork through regular team meetings and effective communication across the organisation.

**Manage Change**: Lead your team through change by clearly communicating updates to policies, procedures, and guidelines.

**What we’re looking for**:
Demonstrated experience in people leadership and coaching within a customer service or contact centre environment.

A passion for delivering exceptional customer service with a proven ability to meet performance objectives.

Strong proficiency in using digital tools and systems to enhance efficiency and improve the customer experience.

If you're a seasoned administrative professional ready to take on a challenging and rewarding role, we’d love to hear from you
- MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability._

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