Software Support Team Lead

3 weeks ago

Adelaide Region SA, Australia acQuire Technology Solutions Full time

Software Support Team Lead - Adelaide

**Software Support Team Lead**

**For international mining software company**:
**Does this sound like the big picture of your career?**:

- You have Software Support Team Leader experience and are looking for versatile work at a globally growing software company
- You are motivated by challenging work and achievable professional goals
- You want to contribute your ideas and make decisions in a dynamic team environment
- You want to be part of a team guided by fairness and integrity that extends to co-workers, customers, partners and the wider community
- You want to work with a business that values and supports an integrated-life-approach to employment
- You want a flexibility and a hybrid working arrangement

**Here’s what we need from you**:

- Degree qualified (Software Engineering, IT or Natural Resource discipline) or close to qualification
- Previous support desk team lead experience preferred
- A strong interest in software products

We would like to hear from you if you are experienced in working on and leading a software service/help desk.

**The fine print of this gig**: You will report to the EnviroSys Support Manager and be based at our Adelaide office. Your role will be to lead the support team while also providing service desk and other support services for our Environmental data management software product EnviroSys. Tasks will include:

- Management of support ticket queue including SLAs and priorities
- Support ticket triage
- Manage the on-call roster
- Take service desk phone calls
- Perform customer installation health checks
- Perform Level 1, 2, and 3 incident resolution

**acQuire fast facts**: acQuire provides geoscientific data management software and services so customers can make profitable business decisions using data assets they trust. We work with the world's leading organisations, delivering by helping them manage their mining and environmental data assets, in a smarter, more streamlined manner.

Our company currently has five offices around the globe, with customer support centers operating in each major time zone.

Founded in 1996, acQuire originated in Perth, Western Australia and since 2018 has been a part of Constellation Software, Inc via its operating group Vela Software. CSI is a public company listed on the Toronto Stock Exchange (TSX:CSU). CSI acquires, manages, and builds software businesses that provide mission-critical solutions in specific vertical markets.

**Dig deeper**:
We are a values driven organisation. Mutual respect, trust and professionalism are at the core of what we do. We believe in finding the right people, inspiring them to realise their full potential and nurturing them to achieve more than they ever thought possible.

**The nitty gritty**:
**Apply** button below or visit the

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