Customer Strategy Principal

3 weeks ago

Perth, Australia Water Corporation Full time

**Primary Location** WA-Perth - Inner-John Tonkin Water Centre - Leederville

**Organization** Brand & Customer Strategy
- ** Thrive in your career as you shape WA’s water future**:

- **Permanent position**:

- **Based in Leederville with flexible working opportunities.**

**We all have a connection to water**

As the world’s largest utility by land mass, we deliver essential water services to Western Australians across 2.6 million square kilometres. We strive to work harmoniously with both nature and our communities to conserve our state’s most valuable resource - for today, and for generations to come. Driving the delivery of our Customer Strategy is no small feat. That’s why we are looking for people who are inspired to find better solutions, so together we can shape WA’s water future.

***

**About the role**

We have an exciting new opportunity for a Customer Strategy Principal within our Customer & Strategic Insight team.

In this role, you’ll be responsible for leading the delivery of the Corporation’s Customer Strategy to influence our customer centred ambition. This role is pivotal in shaping the future experience for our customers and community and will help focus our investments on customer initiatives in line with Corporate Strategy.

**What the role will involve**
- Provide strategic advice and expertise to help define customer value and drive Corporate and Customer Strategy outcomes.
- Facilitate planning and delivery of initiatives in line with the strategic roadmap.
- Lead and deliver customer value propositions across retail and businesssegments and channels.
- Leverage customer data and insights to define strategies, projects and programs aligned with our ambitious customer aspirations.
- Drive collaboration with key stakeholders to influence customer culture, capability, and performance.
- Work closely with senior leaders and peer roles to ensure customer insights inform and enable strategic decisions business wide.

**Key skills and experience**
- Degree level qualification in relevant discipline.
- Substantial experience in customer Program and Project Management and identification of business initiatives to uplift corporate objectives.
- Considerable experience in the management of strategy, customer insights activities and the identification of customer experience opportunities.
- Considerable experience in the development of customer programs and recommended strategies to achieve key business objectives and performance indicators.
- Considerable experience in driving a centre of excellence and building a customer centric culture to improve decision making.

**Benefits that matter because you do**

**Boundless variety**
- Work flexibly alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
- You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of a team of more than 4000 solution seekers
- Hybrid working between locations including Balcatta, Leederville and Home

**Benefits to support real life balance**
- Real flexibility with options to work from home, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation up to 13%
- Purchase additional leave of up to 4 weeks

**Bring your whole self to work**

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close Monday 20th May 2024**

We reserve the right to withdraw this ad prior to the closing date.

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