People & Process Manager

2 months ago

Sydney, Australia Procare Group Full time

Operational responsibilities & KPIs remunerated through salary & incentives
- Internal career progression | Ongoing support from National management team
- Purchased leave | Novated lease | Paid parental leave

The Procare Group is currently seeking a **People & Process Manager** to join our growing New South Wales team, based at Head Office in **Alexandria**. This role requires a professional, process-driven and highly motivated individual who has a proven track record of delivering performance outcomes in a busy work environment under strict deadlines. If you are someone who loves managing a team, works to deadlines in a high-volume environment and has a passion for getting things done time after time - this job is for you

**The Role**:

- Work closely with the Executive Directors and Quality Assurance Team to ensure client satisfaction goals & timeframes are met, whilst ensuring daily, weekly and monthly KPIs are achieved across the wider team.
- Utilising your problem-solving abilities and time management skills, you will drive the day-to-day Investigation & Intelligence performance deliverables, process control measures & standards.
- Manage our People - as an operational leader, you will support the career growth, education and development of our diverse team of investigators & analysts.
- Actively host team meetings and review areas of improvement, set weekly/monthly targets, and analyse opportunities to improve our service delivery strategies.
- Develop and prepare monthly & quarterly Investigation statistical data & audit reports, for both internal & external stakeholders.
- Ensure we operate to best practice with regards to regulations, codes, fraud identification & industry expectations.

**About You**:

- Demonstrated **People & Process Manager** experience within relevant sectors such as legal/law, financial & insurance services, telecommunications or logistics;
- A process-driven, task focused individual with a desire to manage the high-volume operational aspects of a large insurance investigation practice;
- Excellent organisational skills, an unwavering focus on client timeframes & SLA requirements, and a dedication to achieving performance metrics;
- An ability to work with others effectively to obtain desired outcomes, communicate clearly & demonstrate initiative and assert professional judgement as required;
- Be committed to our clients and their individual missions & values.

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

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