Field Technical Support

4 days ago


Melbourne, Australia DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

Deliver Excellence: an exciting opportunity now exists in the Field Tech Support team. Provide troubleshooting support in a Techbar / Walk up centre scenario plus on-the-spot solutions for a variety of hardware related issues for clients.

**Responsibilities**
- Stock room management including auditing of all devices
- Refresh of old devices swapped with new devices on site
- Provide Customer with overview of installation activity, site-specific information, and access to appropriate contacts
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
- Assist with storing deliveries and equipment
- Provide support to clients and staff in diagnosis and resolution of AV-related problems
- Ensure appropriate paperwork flow and work assignment

**Knowledge and Experience**:

- Working experience supporting customers’ PC environments with an interest in learning more
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
- Advanced Troubleshooting skills
- Working knowledge of Microsoft 365, Microsoft Teams
- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Familiar with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company
- UX, Linux, etc.)
- Excellent verbal and written skills
- Ability to adapt quickly to a changing environment and flexible workload
- Ability to function in a fast-paced deadline-oriented environment

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts



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