IT Field Supporter

7 months ago

Melbourne, Australia Vestas Full time

This role is for a suitably qualified and enthusiastic IT Field Support Officer.

The department is spread over the APAC region and globally, this role is based at our head office in Southbank, Melbourne.

**Responsibilities**:

- provide support for our end users as well as daily maintenance of the IT infrastructure
- supporting building and infrastructure projects in need for hands on at specific sites
- handling of swap stocks for Pc, tablets, mobile phones and take care of any reuse possible
- meeting room, printers, patching
- create and maintain site specific documentation
- ensuring that sites are setup and maintained according to Vestas Global standards
- closely communicate and collaborate with you colleagues in the rest of the IT organization to fulfill your role
- installing network devices and do service on servers
- proactively detect and report any issues with Infrastructure at local sites to the appropriate team or project to ensure that the sites within your responsibility is maintained and kept up to Vestas standards

**Qualifications**:

- experience with Windows clients and IOS mobile
- experience working in global standard corporate client infrastructure environment
- experience with network equipment, network patching cabled and wireless network
- understanding of what it requires to work within a standardized centralized infrastructure regarding configuration/programs and keep documentation maintained
- experience with ITIL and knowledge of how to work in a production environment
- you know how documenting work in ticket system (Servicenow) and you have experience with doing site documentation

**Competencies**:

- proactive, take initiative and know how to combine this with the need of reactive support
- service minded, good at establishing relationships with your local stakeholders as well as your stakeholders in the IT organisation
- good at communicating solutions to the end-users and you can communicate with IT architect, project managers, end users in production as well as management level
- a high level of tidiness and you know how to document technical solutions
- work independently, take responsibility for operation and support as well as delivering as committed to the projects you are involved with
- you speak and write fluent English

**What we offer**:

- we offer to work in a global team with multiple cultures and to work with many aspects of IT
- you will get the chance of being exposed to a variety of different task for infrastructure projects
- you will be working together with Vestas vendors, internal architects and Subject Matter Expert colleagues in other departments in Digital Solutions
- you will be involved in the implementation, adoption and optimization of key services to Vestas end-users
- furthermore, you will get the chance to engage with a large array of stakeholders in Vestas
- all of this will happen in a professional, multicultural environment where the Vestas values: Accountability, Collaboration, Simplicity and Passion are central to your success
- a professional safety culture
- an opportunity to work with the world leader in wind energy
- the opportunity to further develop your skills and professional development
- global career progression prospects

**Additional information**:

- we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date

**Our Benefits**
- Join the World's Leading Wind Energy Solutions Provider
- Excellent Career Development opportunities both Nationally and Globally
- A workplace that embraces Diversity and Inclusion
- Flexible workplace arrangements
- 13 weeks Paid Primary Carers Leave
- 3 weeks Paid Secondary Carers Leave
- Employee Assistance Program

**BEWARE - RECRUITMENT FRAUD**

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.

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