Customer Specialist

2 weeks ago

Docklands, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
Our Electrification & Innovation (E&I) business helps Australians transition to a cleaner energy future by swiftly developing sustainable, scalable electrification products. We enhance our offerings and invest in innovative concepts to create lasting change.

The Customer Specialist role focuses on building strong customer relationships across various products to ensure exceptional experiences. This includes supporting emerging services like electric vehicle subscriptions and home electrification while collaborating with suppliers and field service providers for smooth operations.

Additionally, the role gathers customer insights to refine products and processes, integrating feedback for scalable growth. It is part of the Operations Enabling Function, managing critical logistics and continuously improving sales and service processes.

What you’ll be doing:
- Deliver exceptional support throughout the customer journey, ensuring satisfaction from quotation to billing and installation.- Build meaningful relationships by educating customers on products and connecting them with electrification opportunities tailored to their needs.- Provide comprehensive assistance, including troubleshooting and warranty management, collaborating with technical teams to resolve issues promptly.- Proactively engage potential customers, showcasing the unique benefits of electrification products to drive sales and contribute to business growth.- Work closely with suppliers and field service partners to ensure seamless logistics and installations, enhancing the overall customer experience.- Support the entire customer lifecycle, contributing to process design and improvements while maintaining compliance and achieving high Net Promoter Scores (NPS).

About you:
- Previous experience in a customer service role, preferably in the energy, electrification or technology sector.- Solid understanding of electrification technologies and innovations. Familiarity with the electric vehicle and/or home electrification market is highly desirable.- Excellent and written and verbal communication skills. Ability to convey complex technical information in a clear and understandable manner.- Strong customer focus with a passion for delivering exceptional service.- Positive attitude, strong negotiations skills and a willingness to learn.- Ability to work autonomously in a team with a flat structure in a fact pace environment.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Sales

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