
Customer Experience Specialist
4 weeks ago
Are you a dynamic and customer-focused individual? As the Customer Experience Specialist at Hometime, you will be the primary point of contact for our guests and property owners, ensuring a seamless and delightful experience from booking to checkout. Your ability to communicate effectively, solve problems quickly, and maintain a positive attitude will be key to your success.
At Hometime, we’re genuine about bringing together a diverse team of experts to make short-term rentals better for everyone. We’re a tech-enabled business combining the power of people with industry knowledge helping our ecosystem of homeowners, hosts and guests to have a five-star experience.
**About the role**:
**This is the job for you if you**:
- Like to make a positive impact on guest and hosting partner experiences
- Want to work in the short-term rental industry ensuring guests are making lasting memories
- Thrive in a dynamic and fast-paced work environment
- Are looking for professional and personal growth
- Enjoy interacting with individuals to make a positive impact on their short-stay experiences
**What the day-to-day looks like in this role**:
- Responding to customer inquiries and resolving customer issues in a timely and professional manner
- Managing customer escalations and complaints by listening to customer complaints, understanding their concerns, and working to find solutions that meet their needs
- Gathering customer feedback to improve customer satisfaction and identifying areas where the customer experience can be improved and making recommendations to enhance the customer experience
- Developing and building customer relationships by providing a personalised service
- Identifying trends and enquiry patterns to help drive continuous improvement
- Collaborating with Hometime’s partner network to provide best practice customer advice
- Analysing customer data by using data and analytics to understand customer behaviour and preferences, and to identify trends and opportunities for improvement
- Driving the development and implementation of broader Customer Experience projects strategies and initiatives
**What you’ll bring to the table**:
- Previous experience with the tourism, corporate travel, and/or short-term property rental
- Strong and patient communicator
- Prior experience in customer service
- The must-have criteria for this role:
- Strong understanding of customer needs and expectations, as well as the ability to manage customer relationships effectively
- Excellent communication skills, both verbal and written
- Strong conflict resolution delivered with empathy and a calm demeanour
- Ability to analyse data, identify trends, and develop strategies to improve customer experience
- The role is **onsite **and will report to our Gold Coast office 5x a week.
**What we can offer you**:
- Competitive salary in line with your experience
- Access to coworking and collaborative spaces
- Coffee allowance on your own Airwallex card to enjoy at your local cafe
- Birthday leave to celebrate all things you with your friends and family
- Supportive paid parental leave policy including secondary carers, adoption leave and special maternity leave
- Free time off between Christmas and New Year thanks to Hometime’s Holiday Week
- Quarterly events, both virtual and in person, to come together with your teammates
**About Hometime**:
Hometime is a professional management company for holiday homes and short-term rentals. We make managing short-term rental properties easier by eliminating the need for homeowners to self-manage their holiday homes.
We’re on a mission to make short-term rentals better for everyone. We‘re making it better for guests who want to know they’re choosing a five-star experience managed by someone who lives, works and supports tourism in the community; better for homeowners who need a trusted partner to manage the end-to-end process when someone stays in their home; and better for the community who have peace of mind that short stays are managed locally and professionally.
Our model centres on a network of local hosts operating in key tourism areas across Australia. We partner with these community operators to deliver highly localised services while professionalising the industry and providing an elevated experience for homeowners and guests.
-
Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia Interstate AC Service Full timeIn this Customer Experience Specialist role, you'll be the face of Mantra Legends, responsible for ensuring every guest feels valued and appreciated.Key Responsibilities:Act as the primary point of contact for guests, responding to their queries and concernsDemonstrate expertise in local knowledge, recommending top attractions and activitiesWork closely with...
-
Customer Experience Specialist
14 minutes ago
Gold Coast, Queensland, Australia Nude Lucy Full timeJob Description:Nude Lucy is seeking a highly motivated and enthusiastic Sales Assistant to join our team. As a Sales Assistant, you will be responsible for providing exceptional customer experiences, driving sales growth, and contributing to a positive store environment.About the Role:Deliver outstanding customer service, ensuring customers feel valued and...
-
Customer Experience Specialist
6 days ago
Gold Coast, Queensland, Australia Royal Automobile Club of Queensland Full timeRoyal Automobile Club of Queensland is committed to ensuring that every employee has access to flexibility in their role.Job Overview:As a Relationship Development Manager, you will be responsible for creating exceptional customer service experiences for our members.Key Responsibilities:Deliver tailored solutions across a range of assistance and insurance...
-
Customer Experience Specialist
5 days ago
Gold Coast, Queensland, Australia Southport Sharks Full timeAre you a people person? Do you enjoy working in a fast-paced environment where no two days are the same? As a Bar Attendant at Southport Sharks, you will have the opportunity to deliver exceptional customer service, work collaboratively with a talented team, and develop your skills in a dynamic and supportive environment. Our team values respect,...
-
Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia Six Degrees Executive Full timeCustomer Service RepresentativeWe are seeking a Customer Service Representative to join our team in Yatala, Australia.About Our Client:We provide innovative solutions to support industry needs.We focus on delivering reliable products aimed at enhancing efficiency and quality.Key Responsibilities:Process invoices for freight, warehouse goods, and stock...
-
Healthcare Support Specialist
5 days ago
Gold Coast, Queensland, Australia Robina Specialist Suites Full timeAre you a detail-oriented and organized individual looking for a new challenge? We are seeking an experienced Medical Receptionist to join our team at Robina Specialist Suites!Job OverviewAs a Medical Receptionist, you will be responsible for providing professional reception services to our patients and staff, including answering phone calls, handling mail,...
-
Sales Experience Specialist
18 hours ago
Gold Coast, Queensland, Australia PLAE Full timeAt PLAE, we're on a mission to enhance our customers' experience through exceptional solutions.The Inside Sales Specialist plays a pivotal role in achieving this goal by providing tailored solutions based on deep understanding of customer needs.Key ResponsibilitiesDeliver top-notch customer service on assigned projectsCollaborate with Sales and Operations...
-
Customer Experience Specialist
4 days ago
Gold Coast, Queensland, Australia Connor Clothing Pty Full timeWe're seeking a highly motivated and driven individual to join our team as a Fashion Merchandising Assistant.Your primary focus will be on supporting the sales team in achieving sales targets and meeting KPIs.Key Responsibilities:To assist the sales team in maintaining a high level of product knowledge and staying up-to-date with the latest fashion trends.To...
-
Sales and Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia Pandora AS Full timeWe are seeking a highly motivated Retail Assistant to join our store team on a casual basis. As a key member of our sales team, you will be responsible for achieving and exceeding sales targets, building strong relationships with customers, and providing an unforgettable customer experience.About the JobIn this role, you will have the opportunity to work in...
-
Client Experience Specialist
14 minutes ago
Gold Coast, Queensland, Australia Resly Full timeAbout the RoleWe are looking for a skilled Client Experience Specialist to join our team at Resly. As a Client Experience Specialist, you will be responsible for delivering exceptional client experiences, ensuring our clients feel confident and informed about using our SaaS platform.Your Key Responsibilities:Develop and execute comprehensive onboarding...
-
Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia Hungry Jack's Full timeWelcome to Hungry Jack's, where every day is an opportunity to make a difference! As a Team Member, you'll be at the heart of our operation, creating unforgettable experiences for our guests.About Us:We're a proud Australian company with a rich history spanning over five decades. With over 440 restaurants across the country, we employ thousands of people who...
-
Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia Just Part timeWhat We OfferA dynamic and supportive work environment that encourages growth and development.Opportunities for career advancement and professional growth within the company.A comprehensive training program that equips you with the skills necessary to excel in your role.A competitive employee referral program that rewards successful referrals.
-
Customer Experience Specialist
24 hours ago
Gold Coast, Queensland, Australia Ampol Limited Full timeCareer Growth OpportunitiesAmpol Limited offers comprehensive training and support to help you succeed in your role. With a focus on autonomy and ownership, you'll have the freedom to excel and take pride in your work. Our flexible rosters accommodate your work-life balance, allowing you to pursue a fulfilling career with one of Australia's largest retail...
-
Customer Experience Director
2 days ago
Gold Coast, Queensland, Australia Catholic Education Diocese Of Rockhampton Full timeAt Trip ADeal, we believe that travel should be an experience for everyone. Our mission is to make travel dreams come true by delivering quality travel experiences that are easily accessible and hassle-free.The OpportunityWe are seeking a highly experienced Customer Experience Director to lead our customer-focused strategies and drive exceptional customer...
-
Customer Experience Ambassador
2 days ago
Gold Coast, Queensland, Australia Dusk Full timeAbout UsDusk is a leading retailer of candles and homewares, dedicated to providing exceptional customer experiences in our stores across Australia and New Zealand.Our MissionWe strive to ignite joy in every customer who walks through our doors by delivering perfect customer experiences. Our team members play a pivotal role in achieving this mission by...
-
Customer Support Specialist
19 hours ago
Gold Coast, Queensland, Australia Stryker Full timeStryker's mission is simple: Together with our customers, we're driven to make healthcare better. We're a global leader in medical technology, delivering innovative solutions that impact millions of patients annually.About the JobAs a Customer Support Specialist at Stryker, you'll play a vital role in supporting our cutting-edge medical equipment. You'll be...
-
Customer Experience Expert
4 days ago
Gold Coast, Queensland, Australia Highgrove Bathrooms Pty Full timeJoin Our TeamAt Highgrove Bathrooms, we are seeking a talented and motivated individual to join our team on a permanent full-time basis. As a retail sales consultant, you will play a key role in providing exceptional customer service and driving sales growth.The OpportunityWork with a dynamic team of professionals who share your passion for delivering...
-
Customer Experience Strategist
5 days ago
Gold Coast, Queensland, Australia CSB Full timeAbout the RoleThis is an exciting opportunity to join our dynamic team as an Operations Lead, Customer and Business. In this role, you will be responsible for streamlining business operations, leading strategic projects, and ensuring we deliver an exceptional customer experience.You will be working closely with our Head of Operations to develop and implement...
-
Customer Experience Ambassador
5 days ago
Gold Coast, Queensland, Australia Smiggle Full timeSmiggle is a vibrant and energetic brand that offers a wide range of fun and colourful products for kids of all ages. We are looking for a highly motivated and customer-focused individual to join our retail team as a Sales Assistant.About the Job:As a Sales Assistant, you will play a key role in delivering an exceptional shopping experience for our...
-
Customer Experience Agent
3 weeks ago
Gold Coast, Australia SIXT Australia Full time**Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...