Communication Centre Officer

3 weeks ago

Joondalup, Australia Edith Cowan University Full time

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

These positions will operate at 0.4FTE during off-peak periods and increase up to 0.8FTE in peak periods and therefore the successful applicants will need to ensure that they are able to work varied hours throughout the year. The peak periods are driven by impact dates which may change year to year, but the peak periods are typically mid-November to mid-March, as well as mid-June to mid-August.

Training will be provided to new starters for the first four weeks of employment, in which each new starter will be required to work 0.8FTE during those first four weeks.

**What you’ll do**:
Deliver exceptional experience in every interaction to our current students and the general public

Provide accurate & relevant information in an efficient manner

Provide first point enquiry resolution to every interaction.

Meet personal/team qualitative and quantitative targets

Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

Experience working in a Customer Centric Contact Centre

Experience in using multiple enquiry channels (Eg. Social Media, Chats)

Ability to work in a performance target environment

Customer Experience mindset

Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits & Remuneration
This part-time, ongoing position attracts a remuneration of $71,918 - $76,598 per annum (pro-rata part-time) plus 17% superannuation.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact

How to Apply
Please upload your resume along with a maximum 1 - 2 pages statement addressing the key criteria above.

**Closing Date**:
Applications close on Wednesday 8 May 2024 at 11.30PM (AWST).

**PLEASE NOTE**: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE EITHER PERMANENT RESIDENCY OR AUSTRALIAN CITIZENSHIP.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

LI-DNP

  • Communications Centre Officer

    1 week ago

    Joondalup, Australia Edith Cowan University Full time

    $37 p/hourCasual Position, Joondalup CampusCOMMUNICATIONS CENTRE OFFICERCasual PositionBusiness Growth and Development$37 p/ hourJoondalup CampusMay September 2023PREVIOUS APPLICANTS NEED NOT APPLYDetailsThe Communications Centre is an exciting department at ECU that service Future Students, Current Students, Alumni (and the public). We are a passionate team...

  • Communications Centre Officer

    4 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. **What you’ll do**: Deliver exceptional experience in every interaction Provide accurate & relevant...

  • Communications Centre Officer

    4 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. **What you’ll do**: Deliver exceptional experience in every interaction Provide accurate & relevant...

  • Communications Centre Officer

    3 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. **What you’ll do**: Deliver exceptional experience in every interaction Provide accurate & relevant...

  • Communications Centre Officer

    3 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. **What you’ll do**: Deliver exceptional experience in every interaction Provide accurate & relevant...

  • Communications Centre Officer

    1 month ago

    Joondalup, Australia Edith Cowan University Full time

    $37 p/hour Casual Position, Joondalup Campus COMMUNICATIONS CENTRE OFFICER Casual Position Business Growth and Development $37 p/ hour Joondalup Campus May 2023 - September 2023 PREVIOUS APPLICANTS NEED NOT APPLY Details The Communications Centre is an exciting department at ECU that service Future Students, Current Students, Alumni (and the public). We...

  • Communications Centre Officer

    1 month ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...

  • Communications Centre Officer

    3 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...

  • Communication Centre Officer

    1 month ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...

  • Centre Officer

    1 week ago

    Joondalup, Australia Edith Cowan University Full time

    Research Services at Edith Cowan University (ECU) is looking for experienced administrators. There are two roles available, one being a Centre Officer (full time) and one being an Administrative Assistant (0.6FTE). These roles are responsible for effectively providing a broad range of administrative support, function and services to the Centre staff and...

  • Centre Officer

    3 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    Research Services at Edith Cowan University (ECU) is looking for experienced administrators. There are two roles available, one being a Centre Officer (full time) and one being an Administrative Assistant (0.6FTE). These roles are responsible for effectively providing a broad range of administrative support, function and services to the Centre staff and...

  • Centre Officer

    3 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    Research Services at Edith Cowan University (ECU) is looking for experienced administrators. There are two roles available, one being a Centre Officer (full time) and one being an Administrative Assistant (0.6FTE). These roles are responsible for effectively providing a broad range of administrative support, function and services to the Centre staff and...

  • Administration Assistant

    2 months ago

    Joondalup, Australia Gough Recruitment Full time

    Outstanding Shopping Centre Asset - Work directly for the Owner - Highly respected leadership and great team environment! **The Client** An exciting opportunity awaits to join a market-leading Shopping Centre owner. Working at one of their premium assets Northside, you will assist the Administration Manager with all administrative duties at this diverse...

  • Centre Administrator

    1 week ago

    Joondalup, Australia Autism Association Full time

    About UsThe Autism Association is one of Australia's largest not-for-profit Autism specific service providers, and the only specialist organisation providing a full range of services from early childhood through to adulthood in Australia. Together we are inspired every day to make a difference to the lives of individuals with Autism. We are a dedicated,...

  • Centre Leader

    1 week ago

    Joondalup, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Your life's best workGenesisCare has an exciting opportunity for a motivated and passionate Centre Leader who will be responsible for the leadership and management of our established...

  • Recycling Centre Attendant

    2 months ago

    Joondalup, Australia Afterpay Full time

    **Company Description**: - At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in...

  • Recycling Centre Attendant

    2 months ago

    Joondalup, Australia Tomra Full time

    Company Description At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our...

  • Recycling Centre Attendant

    2 months ago

    Joondalup, Australia TOMRA Full time

    Job Description As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and...

  • Recycling Centre Attendant Casual

    2 months ago

    Joondalup, Australia Tomra Full time

    Company DescriptionAt TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our...

  • Community Development Project Officer

    3 weeks ago

    Joondalup, Australia City of Joondalup Full time

    The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...