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Communications Centre Officer

4 months ago

Joondalup, Australia Edith Cowan University Full time

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

**What you’ll do**:
Deliver exceptional experience in every interaction

Provide accurate & relevant information in an efficient manner

Provide first point enquiry resolution to every interaction.

Meet personal/team qualitative and quantitative targets

Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

Experience working in a Customer Centric Contact Centre

Experience in using multiple enquiry channels (Eg. Social Media, Chats)

Ability to work in a performance target environment

Customer Experience mindset

Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits & Remuneration
This full-time, ongoing position attracts a remuneration of $69,152 - $73,652 per annum plus 17% superannuation.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.
Contact

How to Apply
Please upload your resume along with a maximum 1 - 2 pages statement addressing the key criteria above.

**Closing Date**:
Applications close on Monday 30th January 2023 at 11.30PM (AWST).

**PLEASE NOTE**: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE EITHER PERMANENT RESIDENCY OR AUSTRALIAN CITIZENSHIP.

LI-DNP

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.