Field Service Manager

7 months ago

Brisbane, Australia Ampd Energy Full time

**About Ampd Energy
An emission free future for industries is the core mission of Ampd Energy. Over the next 40 years, the world will add 230 billion square metres of new buildings, this is equivalent to building a new Paris every single week. At Ampd Energy, we believe in making a zero-emission, silent future for many industries a reality.

Founded in 2014, Ampd Energy develops advanced, electrified and connected equipment that redefines how energy and data is delivered in urban industries. Ampd Energy is a mission and values driven company with a diverse, high

performing teams supported by visionary customers who all want to make a difference.

**About the position
Ampd Energy is seeking a technical support engineer to oversee the operation and after-sales service of our products in Australia. You will be working under the Service department, managing the tier 1&2 level of support - delivering, installing, training, maintaining, and repairing our products at customer sites by our third-party field engineering partners. You will also be expected to provide the tier 2 level of support (remote and on-site) when escalated. This would include about 30% travel. You will be working closely with the sales team and engineering team to ensure that product reliability and customer experience remains positive. In addition to the main duties, you will assist in managing the overall product design to fit the regulatory requirements of the region sold in. As a technical support engineer, you are expected to demonstrate clear and professional communication to customers about the products.

You will report to the Director of Service and will mainly be working remotely. You are expected to travel around to customer sites Australia where needed, sometimes in off-hours. You will also be expected to make occasional visits to our field warehouse.

We are looking for individuals who are passionate and excited about working with new innovative and environmental technologies. As the company has been reliably growing at a fast pace, we fully expect this position to hold manager duties in the very near future. Your career growth is important to us at Ampd.

**What you need**:

- Degree in electrical engineering or equivalent experience
- Living in the areas of Brisbane, Sydney, or Melbourne preferred
- Good knowledge of industrial electrical theory and installation techniques
- Good knowledge and understanding of national electrical code
- 3-5 years experience with installing, troubleshooting, and repairing electrical and electronic systems
- Experience with the use of multimeters, current clamp probes, megger testers, and ground loop impedance testers
- Understanding of control systems and firmware architecture.
- Ability to educate and train others. Supervisory experience is a plus
- Ability to work well independently
- Excellent planning and time management skills
- Excellent communication skills (verbal and written) internally and externally facing clients

**What you will do**:

- Oversee the installation and commissioning of the product
- Conduct inspections and troubleshoot issues remotely and at the customer site
- Diagnose issues and help solve root causes
- Collect and analyze data regarding the product reliability, usability, efficiency, and performance.
- Perform hardware and software tests on the products.
- Manage professional relationships with customers and field engineering partners.
- Train internal and external teams to support and troubleshoot the product.
- Create and revise test documents and reports (SOP’s, datasheets, etc.)

**Benefits**

Multicultural working environment

Competitive salary

Full medical, dental and travel insurance coverage

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