Field Service Coordinator

7 months ago


Brisbane, Australia GE HEALTHCARE Full time

**Job Description Summary**: This role is responsible for coordinating, planning, and scheduling of maintenance activities of GE Healthcare’s (GEHC) extensive range of medical equipment. Working closely with internal partners and customers, the incumbent will ensure effective maintenance strategies are implemented, while proactively managing changes to the planned work schedule in accordance with customer demands, priority levels and capacity changes.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
tex

Partner with Service Delivery Managers (SDM) to ensure effective planning and scheduling of GEHC customer assets for all Preventative Maintenance (PM), Field Medical Instructions (FMI) and non-urgent Corrective Repairs (CR) by:

- Extracting and analysing data from multiple systems to develop the asset maintenance schedules and plans that ensure GEHC customer assets are maintained in-line with technical specifications, customer expectations and contractual commitments
- Proactively communicating with customers, pre and post scheduled tasks to confirm availability of assets for servicing, and satisfaction on completion of work performed by GEHC Field Engineers (FE’s)
- Working with FMI, QA, training, and projects teams to ensure requests for FE support are planned and scheduled consistently, and are always visible in the FE schedule
- Liaising with field leaders and engineers to ensure maintenance schedules are managed to maximise utilisation and minimise site visits
- Ensuring all tools and travel requirements have been confirmed to ensure the FE is enabled to complete the service once on-site
- Participating in regular meetings with field service leaders to review current progress and priorities, and agree action plans and interventions required to ensure quality and timeliness of delivery
- Rescheduling or cancelling jobs as agreed with the field teams, ensuring compliance with GEHC policies and procedures

Ensure the accuracy of GEHC systems and data relating to field planning and scheduling practices and an ongoing focus on continuous improvement by:

- Working with the SDM to proactively identify data cleansing opportunities and co-ordinate cleansing activities with the appropriate teams
- Proactively identify, develop, and implement process improvement opportunities
- Liaise with engineers and the SDM to manage all FE's day to day calendars to plan all scheduled tasks (PM, FMI, non-urgent CR)
- Assist the SDM and Customer Support Centre (CSC) with resourcing for urgent CR’s, while re-arranging resources and schedules to ensure prompt rectification by providing regular and effective communication updates to the customer
- Collate and present data to allow visibility of the current status and trends towards on time servicing
- Ensure source systems are updated
- Attend planning meetings for Installs, QA, FMI's to ensure effective and efficient planning
- Working with the SDM over time to develop the role to be the hinge point for all servicing activities

Compliance
- Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
- Adhere to all applicable GE and GE Healthcare compliance policies, codes, and training requirements
- Identify and report any quality or compliance concerns and take immediate corrective action as required

Quality Specific Goals
- Complete all planned Quality and Compliance training within the defined deadlines
- Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken
- Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

**Qualifications and Experience**:

- High level of proficiency in service CRM and asset maintenance planning and scheduling tools
- Knowledge of SalesForce and ServiceMax are highly desirable but not essential - on the job training will be provided
- Experience working within a complex, high volume, and fast paced customer service environment
- Proven ability to resolve issues, conflicts and competing priorities in high pressure and stressful situations
- Experience with data analysis and reporting
- A calm and analytical approach to problem-solving (ability to manage and resolve confl



  • Brisbane, Queensland, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    About Cubic Transportation SystemsCubic Transportation Systems (Australia) Pty Limited is a leading provider of transportation solutions, committed to making people's lives easier by simplifying their daily journeys. Our team of experts is dedicated to delivering innovative and reliable services that meet the evolving needs of our customers.Job Title: Field...


  • Brisbane, Australia LETO Technology Full time

    **Job Overview** LETO Technology are a National Supplier of Industrial Coding, Labelling, and Inspection systems. We take pride in our ability and our reputation to provide cutting-edge technology, the highest quality of equipment, exceptional professionalism and workmanship, and engineered production solutions to provide a wide range of clients in the...


  • Brisbane, Queensland, Australia YOUR Resourcing Full time

    About Your ResourcingYOUR Resourcing is a leading provider of innovative solutions in pest control, home improvement, and commercial services. With a strong presence across Australia and internationally, the company is committed to delivering high-quality, reliable products and services, supported by ongoing innovation and a focus on customer...


  • Brisbane, Queensland, Australia Whitehaven Coal Full time

    Job Title: Field Operations CoordinatorJob Summary: We are seeking a skilled Field Operations Coordinator to join our team at Whitehaven Coal. As a key member of our operations team, you will be responsible for developing and managing comprehensive long-term maintenance plans to ensure optimum availability and reliability of field equipment.Key...


  • Brisbane, Australia Stryker Australia Pty Ltd Full time

    Work Flexibility: Hybrid As a  Casual   Field Service Coordinator , you will work directly with Stryker medical equipment and technologies as you provide technical support, service and manage the requirements of Stryker medical customers. This is an awesome opportunity for current university students wanting to work 2-3 days alongside their studies. ...

  • Service Coordinator

    2 weeks ago


    Brisbane, Queensland, Australia Rentokil Initial Full time

    Job OverviewRentokil Initial is seeking a highly organized and detail-oriented Field Operations Specialist to join their team in Brisbane. This full-time position offers the opportunity to work with a dynamic team driven by a passion to protect people, enhance lives, and preserve the planet.Core ResponsibilitiesCoordinate regular field service activities for...

  • Service Coordinator

    1 week ago


    Brisbane, Queensland, Australia Rentokil Initial Full time

    Rentokil Initial is a global expert in pest control, hygiene, and indoor plant care. We are seeking an experienced Service Coordinator - Field Operations Manager to join our team in Brisbane on a full-time basis.The ideal candidate will have excellent administrative and communication skills, with the ability to provide clear instructions and work well under...


  • Brisbane, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...


  • Brisbane, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Field Operations Site Coordinator, reporting to the Region Operations Manager, where you will be responsible for providing administrative & logístical support to the Field Operations team. The Field Services group within nbn undertakes Network and Service...


  • Brisbane, Australia GE HEALTHCARE Full time

    **Job Description Summary**: This leadership role ensures the effective day to day operation of the ANZ Services field planning and scheduling function, and will lead the transformation of the ANZ services teams to industry best practice field planning, scheduling and dispatch processes. With a core focus on improving the customer and employee experience the...


  • Brisbane, Australia SMS Professional Full time

    $116K to $118K + Vehicle - Field Service Supervisor - Immediate Start A well renowned Global organisation within the manufacturing industry located in the Southwest suburbs of Brisbane are seeking to to gain a formidable leader with the inclusion of a Field Service Supervisor. The chosen supervisor will need to be able to plan, coordinate, delegate and...


  • Brisbane, Australia Everi Full time

    Join a growing and stable company - Enjoy field services and work outdoors - Take pride in providing excellent delivery for an elevated customer experience **Who Are We** You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on...


  • Brisbane, Australia Airbus Group Australia Pacific Full time

    Brisbane About us Airbus in Australia Pacific is a leading aeronautical business employing people across multiple sites in Australia and New Zealand. At Airbus our people are the source of our strength. Our people work with passion and determination to make the world a more connected, safer and smarter place in the air and on the ground. We celebrate...

  • Service Coordinator

    8 months ago


    Brisbane, Australia Digital Native Full time

    **About the Role**: **Key Responsibilities**: - Develop and follow up on commercial quotes to meet customer needs and secure future business. - Efficiently schedule Field Service Engineers to maximise productivity and profitability. - Coordinate logistics and necessary documentation for field operations, including safety assessments. - Maintain robust...


  • Brisbane, Australia The Toro Company Full time

    Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Banyo, QLD. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in...


  • Brisbane, Australia Downer Group Full time

    Excellent opportunity for an experienced Planner & Service Coordinator - Brisbane Airport location with Flexible working from home arrangements - Positive team environment with a focus on your ongoing learning and development AE Smith part of the Downer Group has an opportunity for a Planning & Service Coordinator to join the team located in Qantas Drive,...


  • Brisbane, Queensland, Australia Stryker Australia Pty Ltd Full time

    As a Casual Field Service Coordinator with Stryker Australia Pty Ltd, you will work directly with Stryker medical equipment and technologies to provide technical support and manage customer requirements.This role is ideal for university students looking to work part-time alongside their studies.Requirements:Dedicated and analytical individuals.Strong problem...


  • Brisbane, Queensland, Australia YOUR Resourcing Full time

    About Your RoleAs a Coordinated Services Specialist, you will be responsible for ensuring the efficient allocation and scheduling of field services, guaranteeing that all jobs are completed on time and to specification.


  • Brisbane, Australia Queensland Police Service Full time

    Want to be part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Service Coordinator

    4 weeks ago


    Brisbane, Queensland, Australia CyberCX Full time

    About the Role:CyberCX is seeking a skilled Service Coordinator to collaborate with our Service Operations team and deliver high-quality technical services, outcomes, and solutions to our clients.Responsibilities:Ensure the effective delivery of Managed Services in accordance with the CyberCX Enterprise Service Management FrameworkCoordinate, schedule, and...