Customer Service Officer
4 weeks ago
Government Organisation | $35p/h + Super | No Weekends
Immediate Start | $35p/h + Super | Full time hours ONLY | 2 Vacancies | Morwell Location
**Your new company**
Our client is a well-respected division within State Government providing customers across Victoria with the relevant and concise support. Nestled in amongst the rolling hills of Latrobe Valley we are seeking to appoint 2 experienced customer service professionals for a 6-month position to join this busy and ever-growing team.
**Your new role**
**You will be responsible for the following**
- Assess customer enquiries and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Liaise with various stakeholders to ensure the timely delivery of related information.
- Review and accurately process basic manual exceptions.
- Undertake a range of administrative functions supporting customer enquiries.
- Be proficient in the use of technical equipment including detecting problems and making appropriate changes.
- Keep accurate and complete records of your work activities in accordance with legislative, information security and privacy policy requirements.
- Positive relationships are built and maintained with relevant internal and external stakeholders.
**What you’ll need to succeed**
- Excellent phone manner and communication skills.
- Previous experience in a Customer Service/Call Centre environment (desired).
- Competent in the use of Microsoft Office and specialised computer software programs.
- Effective time management skills and attention to detail.
- Ability to work effectively in a team and independently.
- Can commence immediately
- A clear Police Check will be required for this position_
These positions will only be suitable for those who have the ability to work full time hours a week with the flexibility to work 8-hour shift 5 days a week. In return, you will become part of a supportive and growing team who thrive on learning and helping you to excel and develop in your own career.
**People seeking part-time opportunities or school hours will not be considered.**
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508**#2783761
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