Duty Manager

4 weeks ago

Southern Highlands, Australia NSW Government -South & West Region Full time

**About us**

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

Find out more about NSW TrainLink

**The opportunity**

At NSW TrainLink, we are recruiting a Station **Duty Manager **to support our South and West Regional team based at **Moss Vale.**

Our Station **Duty Managers **are passionate about owning each interaction and going that extra mile to support our customers safely on their journey. This role will require you to be customer focused and take initiative on the station assisting customers and front-line staff as well as managing and resolving issues including train delays and safety incidents. In addition, you will manage escalations during the shift and provide support to peers. This is a collaborative role for an experienced and confident person who can make high pressure decisions in operational situations.

If you enjoy the challenge of working in an unpredictable work environment where no two days are the same and genuinely want to improve the customer experience, this is the perfect career for you.

**About you**

To be suitable for this role you have be able to demonstrate your experience in leading a team in a high-pressure environment. You will have a willingness to inspire and motivate the team you lead on shift. You will be our customer advocate ensuring that the cleanliness and maintenance of our station environment meets community expectations.

Reporting to the Area Customer Service Manager this role involves, however not limited to:

- Maintain customer service standards and ensures customer complaints are resolved promptly and effectively to promote a positive image of the station and NSW Trains.
- Making sure that the delivery of customer service, on time running, and safety is paramount and managed efficiently and effectively.
- Assist in the identification and development of strategies to improve customer service.
- Supervise, coach, and support the team on shift
- Monitor passenger movements during programmed work and other disruptions to ensure adequate services are provided to meet customer requirements.
- Responsible for Safe working practices whilst on shift at the station and in the train yard.
- Responsible for effective station operations in accordance with commercial practice to achieve NSW Trains business objectives.
- Responsible for reporting trends and monitoring performance.
- Identify, report, and resolve minor maintenance issues.

This role will be primarily based at Moss Vale; however, you may be requested to travel to up to 45 minutes to other stations depending on the business unit requirements.

The rotating roster is 38 hours per week, 19-days a month including 24/7 coverage with some shift’s times changing at short notice. Your shift work roster will include weekends, nights, and also may include public holidays.

**Salary and benefits**

Duty Manager (Level 2) salary is $84,187 per annum

Other benefits include:

- Up to five weeks of annual leave per year
- Leave loading, applicable shift allowances and penalty rates
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Further opportunities for ongoing learning and career progression
- Full corporate work uniform provided.

Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.

**How to apply?**

**Applications close: 11:59PM; Sunday 28 May 2023**

A Talent Pool will be created for future positions that become available at Moss Vale over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

**We’re an inclusive and flexible workplace**

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Be

  • Duty Manager

    3 weeks ago

    Southern Highlands, Australia NSW Government -South & West Region Full time

    About usNSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that...

  • Hse Manager

    4 weeks ago

    Southern Highlands, Australia Orion Full time

    **Job description**: Our client has a opportunity for an HSE Manager to join their team on a permanent basis, based in Muir of Ord. As HSE Manager, you will develop and maintain statutory compliance and industrial good practice in the operation of Health, Safety & Environmental policies, procedures, proceses and training. **Duties & Responsibilities** -...

  • Motel Management Couple

    15 hours ago

    Southern Highlands, Australia Frontline Recruitment Full time

    **About The Client** Our client is a reputable motel located in the charming town of Yass, offering a perfect blend of tranquility and convenience. Our motel is well-known for its exceptional service, delightful ambiance, and a wide range of amenities that ensure a memorable stay for our guests. Being a part of a large nationwide company, our client offers...

  • Motel Management Couple

    3 weeks ago

    Southern Highlands, Australia Frontline Recruitment Full time

    About The ClientOur client is a reputable motel located in the charming town of Yass, offering a perfect blend of tranquility and convenience. Our motel is well-known for its exceptional service, delightful ambiance, and a wide range of amenities that ensure a memorable stay for our guests. Being a part of a large nationwide company, our client offers long...

  • Operations Manager

    3 weeks ago

    Southern Highlands, Australia KK Fabrics Full time

    Operations ManagerYoung, Part Time, OperationsPlease Quote Reference Number 96442Part time 30 hours per week with potential to lead into full timeFull on the job training availableJoin the family at KK Fabrics in YoungAt KK Fabrics, we are wholesale fabric suppliers in Young, Australia, who specialise in materials for patchwork, quilting and craft. We are...

  • Operations Manager

    1 month ago

    Southern Highlands, Australia KK Fabrics Full time

    Operations ManagerYoung, Part Time, OperationsPlease Quote Reference Number 96442Part time 30 hours per week with potential to lead into full timeFull on the job training availableJoin the family at KK Fabrics in YoungAt KK Fabrics, we are wholesale fabric suppliers in Young, Australia, who specialise in materials for patchwork, quilting and craft. We are...

  • Health & Safety Manager

    1 month ago

    Southern Highlands, Australia Orion Full time

    Job description Our client has a current opportunity for Health & Safety Manager to join their team on a full-time, permanent basis, based in Inverness. Reporting to the General Manager, the Health & Safety Manager is not only responsible for developing and managing the safety systems on site, but also actively promoting a positive health & safety culture...

  • Health & Safety Manager

    3 weeks ago

    Southern Highlands, Australia Orion Full time

    Job descriptionOur client has a current opportunity for Health & Safety Manager to join their team on a full-time, permanent basis, based in Inverness.Reporting to the General Manager, the Health & Safety Manager is not only responsible for developing and managing the safety systems on site, but also actively promoting a positive health & safety culture...

  • Accounts Payable Assistant

    3 weeks ago

    Southern Highlands, Australia Orion Full time

    Job description:Job Title - Accounts PayablePurpose of Position:Primarily to assist the Finance team by proactively managing routine transactions associated with Group Ledgers and assist with the day-to-day tasks for the finance team.To actively manage accurate invoice processing and the Purchase LedgerResolve outstanding issues across the Group companies by...

  • General Operative

    2 weeks ago

    Southern Highlands, Australia Orion Full time

    Job description We currently have a temporary vacancy for a General Operative to assist with maintenance duties and provide support services for the facility users. Reporting to Engineering and Maintenance Manager, the key responsibility will include: - Undertaking general maintenance and cleaning duties throughout all areas of the facility - Delivery of...

  • Customer Care Administrator

    1 month ago

    Southern Highlands, Australia Orion Full time

    Job description Our client has a current opportunity for a Customer Care Administrator to join their busy Inverness team on a temporary ongoing basis. This is a full-time positon, working Monday - Friday 8.30am - 5pm. As Customer Care Administrator, you will possess a strong pro-active customer care skillset and approach to ensure clients and managers...

  • Operations Assistant

    4 weeks ago

    Southern Highlands, Australia Orion Full time

    **Job description**: Our Client, a leading provider of modification and upgrade services to assets both on - and offshore, currently have a vacancy for an Operations Assistant to join their team based in Invergordon, Ross-shire. This is to cover a period of maternity leave, a contract of at least nine months but possible longer. **Main...

  • Customer Care Administrator

    3 weeks ago

    Southern Highlands, Australia Orion Full time

    Job descriptionOur client has a current opportunity for a Customer Care Administrator to join their busy Inverness team on a temporary ongoing basis.This is a full-time positon, working Monday - Friday 8.30am - 5pm.As Customer Care Administrator, you will possess a strong pro-active customer care skillset and approach to ensure clients and managers receive a...

  • Administration Assistant

    3 weeks ago

    Southern Highlands, Australia Pirtek Australia Full time

    Proudly Australian, with over 43 years in the business, Pirtek specialises in fluid transfer solutions through mobile "onsite" service and replacement of hydraulic and industrial hose and fittings.Pirtek Southern Highlands with our centre in Moss Vale requires a motivated, enthusiastic person who takes pride in their work to join their team as Administration...

  • Project Administrator

    1 month ago

    Southern Highlands, Australia Orion Full time

    **Job description**: Our client has a current requirement for a experienced Administrator to join their team on a 12-month contract. This is a full-time position, based at Ardersier, just outside of Inverness. As Project Office Administrator, you will report directly to the Project Manager, assisting the team with multiple administrative tasks and being the...

  • Development Compliance Officer

    3 weeks ago

    Southern Highlands, Australia Ivory Group Full time

    High level of interaction with team members and stakeholders - Competitive hourly rates + Superannuation - Ability to develop self-sufficiency and upskill **ABOUT THE COMPANY.** Our Client based in the Southern Highlands is looking for a Development Compliance Officer to assist with Council's project for the upcoming 3 months. Participate in a business...

  • Mechanical Maintenance Fitter

    2 months ago

    Southern Highlands, Australia Orion Full time

    Job description Our client has a current opportunity for an experienced Mechanical Maintenance Fitter to join their team on a permanent basis, based in Invergordon. As part of the Maintenance team, the Maintenance Fitter will ensure that quality workmanship within the demanding business constraints of minimising downtime and maximising production is...

  • Health and Security Assistant, Yass District

    2 weeks ago

    Southern Highlands, Australia Southern NSW Local Health District Full time

    **This position qualifies for the NSW Health Rural Incentive scheme with a value of up to $5,000** **Employment Type**: Permanent Full Time **Location**:Yass District Hospital** **Position Classification**: Health and Security Assist **Remuneration**: $61,510.48 - $61,510.48 per annum **Hours Per Week**: 38 hpw **Requisition ID**:...

  • Project Administrator

    3 weeks ago

    Southern Highlands, Australia Orion Full time

    Job description:Our client has a current requirement for a experienced Administrator to join their team on a 12-month contract. This is a full-time position, based at Ardersier, just outside of Inverness.As Project Office Administrator, you will report directly to the Project Manager, assisting the team with multiple administrative tasks and being the first...

  • Multi-skilled Maintenance Technician

    3 weeks ago

    Southern Highlands, Australia Orion Full time

    **Job description**: Our client has a current opportunity for a Multi-Skilled Maintenance Technician to join their team on a full-time, permanent basis, based in Invergordon. As part of the Maintenance team the Multi-skilled Maintenance Technician will assist in fault diagnosis and repair activities on key technical process equipment and provide support to...