Aboriginal Outreach Officer

2 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Aboriginal Customer Advisory Officer x 3**

**Ongoing roles available, locations are flexible across NSW with hybrid working**

**Salary**:$89,707 - $98,982 (plus Superannuation)***

**Locations for these roles will be as follows**:
**Northern NSW** - Lismore
**Southern NSW** - Wagga Wagga
**Sydney NSW** - Sydney Area

An exciting opportunity has arisen for 3 x Aboriginal Customer Advisory Officers to join the Outreach team within Revenue NSW.

**This role is for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy.**

This is an exciting opportunity to join the Outreach team within Revenue NSW.

The Outreach Team supports vulnerable people and communities. We are expanding the team following feedback from customers, who told us they believe Aboriginal or Torres Strait Islander staff, based in their communities, will have a better understanding of cultural sensitivity and community issues. The Outreach Program is aimed at engaging and assisting First Nations People across NSW who are impacted by fines and debt.

**The team assists customers and communities by**:

- Helping to resolve debts through payment plans, Work and Development Orders, and write-offs
- Helping community and government partners to sign up as Work and Development Order sponsors or otherwise help their clients manage their fines and debt
- Coordinating Community Action Plans to address underlying issues that lead to fines and accumulated debts in communities.

**You will also**:

- Build relationships with community stakeholders and partner agencies to educate them on fines and debt resolution options
- Coordinate stakeholder meetings and forums and present information that is targeted to the audience to meet the specific needs of customers and the community
- Assist in the development of feedback mechanisms to develop solutions or recommendations to support optimal service delivery
- Provide expertise and support to educate customers and stakeholders on the operations of legislation, services and initiatives administered by the organisation
- Maintain established relationships with key stakeholder communities to advise on people’s rights and best methods of compliance with legislation

**To be successful in this role you will demonstrate**:
As an Aboriginal or Torres Strait Islander person, that you:

- Have a deep commitment to providing culturally safe services
- Acknowledge the complex relationships many Aboriginal or Torres Strait Islander people have with government
- Are empathetic to individual circumstances and can provide flexible responses to meet customer needs
- Have the ability to build relationships with customers and stakeholders.

You also need to hold a current unrestricted NSW motor vehicle drivers’ licence.

**What we need from you**:
***
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality
- A conversation with one of our team members
- Video or voice recording
- Microsoft Power Point presentation

If you would like to use one of these methods or would like more information about them, please contact Dale Pracy as shown below.

**To be eligible for these roles, you must**:
Identify as being of Aboriginal or Torres Strait Islander origin

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

- Identifies as a person of Australian Aboriginal descent
- Presents documentation identifying their family’s Aboriginal descent
- Is accepted by their local Aboriginal community as a person of Aboriginal descent.

**Want to know more?**

**Closing Date**: Wednesday 8th March, 2023 at 10am (AEST)

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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