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Insurance Specialist

2 months ago

Melbourne, Australia CareSuper Full time

**Work options**: Hybrid

CareSuper values flexibility, and we recognise the benefit for our staff to have a choice in how they structure their work week with a combination of days working from home and some in the office as well as the benefits that come with opportunities for in-person connection and collaboration. That's why our hybrid model includes two (2) days per week required to work in the office, including attending one (1) nominated team day along with other members of your team.
- Great opportunity to make a positive impact to our members
- Be supported by our dedicated and talented Insurance and Claims team
- Fixed term contract until June 2024

CareSuper is the leading fund for life for people who value high performance and a smoother ride over the longer term.

If you've ever found yourself asking ‘can we do this better?' then you're exactly the kind of person we're looking for.

**The opportunity**

When it comes to providing our members with the best possible solutions at the most critical time in one’s life, you can’t go past the hard work and dedication of our Insurance and Claims team. Working in collaboration with Product Team Leaders, you’ll oversee operational matters relating to death, TP&D and income protection. This can include anything from PDS updates right through to monitoring and reporting on insurance - no day is ever the same

As an Insurance Specialist, your responsibilities will include sound investigation, ownership and decision-making skills across a variety of areas including:

- Regularly reviewing insurance-related communications such as PDS, guides, forms and letters
- Preparing regular reporting on insurance, incidents and claims
- Reviewing and enhancing the member experience through claims and underwriting, case management and communications
- Supporting the delivery of project initiatives based on ongoing requirements

**What you’ll bring**

Ultimately, you are a self-starter and pride yourself on your ability to establish and maintain positive relationships. You value an environment that encourages the contribution of new ideas, using your initiative and taking ownership as part of a motivated team. Furthermore, you’ll have:

- A strong understanding of superannuation and insurance industry regulations
- Demonstrated experience in an insurance administration and/ or claims assessment role (preferred)
- RG146 qualification (required)
- Strong customer service, written and verbal communication skills, including exceptional attention to detail
- Good organisational skills, with the ability to work both autonomously and efficiently in order to run with multiple projects, tasks and activities end to end
- Analytical and problem solving skills, with the ability to evaluate and interpret insurance policy terms and conditions
- Teamwork and an ability to liaise with internal departments to provide outcomes for the Fund and its members

**Why CareSuper?**

Apart from our status as a high-performing Industry Super Fund and focus on providing high quality member customer service, we recognise that our staff are the drivers of our success. We are genuinely committed to delivering workplace diversity, sustainability, and flexible working arrangements. Our culture is under pinned by "SPIRIT" which stands for Service, Professionalism, Integrity, Relationships, Innovation and Teamwork.

We invest in the health, wellbeing, and development of our people by offering a range of great benefits to support you to be your best - professionally and personally. These are some of our many great benefits:

- Unlimited professional and personal development coaching with our inhouse team of accredited coaches, flu vaccinations and more
- Extra paid days of leave across the year
- Discounts and offers from more than 400 retailers
- Recognition awards

Applicants must have the relevant work rights to be considered for an opportunity at CareSuper and undergo a police check.
- Agencies, please note: All vacancies are managed by our internal Talent Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you._

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