Client Delivery Specialist
1 week ago
- Insurance
- General
- Melbourne
- Permanent / Full Time
- Work with a friendly team in a dynamic business, enjoying significant growth
- Thrive with team support to achieve amazing outcomes for clients
As we expand our offering and broaden our reach, we are looking for a Client Delivery Specialist to join our ambitious and outcome-focused team.
About the Role
Reporting to the Head of Client Services, the Client Delivery Specialist is a pivotal role acting as an enabler to the business, fostering and supporting key strategic partnerships and clients within the business.
- Manage the full lifecycle of all partnerships and associations
- Responsible for all processing and escalation related to managing our partner relationships
- Conversation of clients through the digital pathway (incl. outbound phone calls)
- Build and maintain client retention and resolution
- Growth and business performance
- Provide support for training and compliance requirements in relation to partner relationships
About You
As the Client Delivery Specialist, your role encompasses several responsibilities, including customer support and client conversation.
With determination and pride, you'll be in charge of maintaining robust relationships with peers and key stakeholders.
Working closely with the Head of Client Services, your primary focus will be on fostering and supporting key strategic partnerships within the business and client conversation.
You will contribute to the effective, efficient, and profitable operation of our newly relaunched digital brand.About Us
Our focus is on building genuine relationships with clients and becoming long-term trusted brand. We're about making insurance simple and easy for our clients.
Insurance Brands Australia recognises the importance of creating a positive and healthy workplace. It is our goal to see our employees enjoy their work as a part of their life balance.
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