Nike Digital Commerce Operations Manager

2 days ago

Melbourne, Australia Nike Full time

Rejoignez l'équipe NIKE, Inc.

Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la diversité et sur sa façon d'encourager l'imagination. La marque a besoin de personnes talentueuses, de leaders et de visionnaires. Chez NIKE, Inc., chacun contribue, par ses compétences et sa passion, à jouer un match difficile en constante évolution.

WHO ARE WE LOOKING FOR?

We are seeking an innovative and highly motivated Nike Digital Commerce Operations Manager, to join our team.

You will be collaborating with teams across business and technology to drive an operationally-centered mindset to deliver premium digital experiences to Nike’s consumers. In other words, you focus on the value of end-to-end consumer experience and constantly find ways to make things run better and faster. You will focus on removing friction for our consumers on our Digital Platforms, and you will be a key stakeholder to drive the operational strategies and execution.

You will support the Nike Pacific Digital Business, leading the seasonal and non-seasonal assortment preparations, you will establish project management methodology across the Nike Direct Digital Commerce Operations team, support and manage a variety of key strategic digital projects across all Digital platforms, develop standards and processes, track product roadmaps, and lead user and site experience improvement with an understanding of Pacific Digital market needs.

WHAT YOU WILL WORK ON?

You’ll work closely with the rest of the Digital Operation to develop, drive and execute the operational strategy for the Nike Direct Digital Commerce team, define opportunities and help drive priorities to enhance and scale the efficiency of the team through new tools and internal processes. Here is an overview of the daily tasks you will be working on:

- Review UX and UI opportunities to improve the overall digital journey
- Drive the operational process for business initiatives, retails and sports moments with excellence and be the 'glue' between Digital Merchandising, DSM, Brand, Supply Chain, Consumer Services, Digital Product and IT Production Support teams.
- Providing regular updates on seasonal readiness, product launches, issue updates etc.
- Troubleshoot system issues related to production systems with appropriate internal technology teams.
- Assist pricing production and validation
- Assist promotion code creation and distribution
- Drive and communicate the status of projects to all stakeholders regularly and track stakeholder feedback

You will work with internal partners to suggest and implement improvements and changes to digital operational tools. You will communicate with, and drive consensus with business partners and negotiate diverse points of view and priorities while using a methodology that builds adherence to sound digital practices.

WHO WILL YOU WORK WITH?

Reporting to the NDCC Experience Operations Director, you will partner with the Territory Business team, the Territory and Global Product & Technology, Supply Chain, Consumer Services, Global Operations, and other Nike Direct functions to deliver critical projects, as well as working closely with external agencies to ensure growth for our newly established local digital commerce channel.

WHAT YOU BRING TO NIKE:
People appreciate your strategic thinking, digital and commercial acumen and ability to proactively handle high-pressure customer conversations, collaborate and lead through others.

In this fast-paced role, you will exhibit flexibility and the ability to adapt quickly to new priorities, combined with a strong sense of ownership, proactivity, and accountability.

Key competencies required:

- Bachelor’s degree in Digital, Business, Sales, Marketing or a related field and/or 5+ years’ experience in digital platform, e-commerce, marketplace management, strategic planning.
- Bachelor's degree or equivalent with additional work experience
- Minimum 3 years Operations or related experience
- Experience in (and passion for) digital/e-commerce with a specific focus on operational process improvement is preferred.
- Ability to lead cross-functional teams
- Ability to work under very tight timelines
- Leadership Identity - strong and demonstrated ability to partner, influence and communicate effectively in a highly complex matrix environment with multiple business functions
- Proven management and interpersonal skills
- Ability to clarify or resolve discrepancies
- Strong verbal and written communication skills, including meeting facilitation and presentations
- Ability to work independently and cooperatively in a diverse group

NIKE, Inc. est une entreprise en pleine croissance cherchant à intégrer à son équipe des personnes ca

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