Level 2 Technical Support/onsite Technician
3 weeks ago
MediaForm is the market leader in commercial IT supplies and print solutions. We are looking for a full-time Level 2 Technical Support/Onsite Technician to join our team in Brisbane. Specialising in the IT space delivering excellent service and solutions from all the major IT vendors; HP, Samsung, FujiFilm, Lexmark and Brother through to different B2B industry verticals.
**Key responsibilities and duties include**:
- Responsible for creating, maintaining and closing tickets via ticketing system
- Responsible for assigning and scheduling tickets to Technicians
- Maintaining and Utilisation of Cloud Base Printer Management Tool which automates supply logistics and provides remote access to managed devices
- Data Entry
- Providing high level customer service and technical support to existing customers and both proactive/reactive incidents.
- Procurement of parts and assisting with warranty claims.
- Ensure that SLAs (Service Level Agreements) are met.
- Delivering quality work for scheduled pre and post-sales support to our customers.
- Other technical and help desk related tasks.
- Acquiring and learning, building your knowledgebase on our products, services and the MediaForm ethos.
**Essential criteria**:
- A passion in or exposure with I.T. would be desirable
- Excellent interpersonal and communication skills
- Highly and self motivated
- Must be proactive
- Good time management and analytical skills
- Able to work independently and in a team environment
- Quick and efficient learner
- High accuracy and attention to detail
- Experience preferred but not essential
- Monday - Friday, 8:30am - 5:00pm
**AUSTRALIAN CITIZENS/PERMANENT RESIDENTS ONLY**
**Salary**: $55,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Authorisation:
- Australia (required)
Work Location: In person
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