Technical Writer

3 days ago

Melbourne, Australia Gentrack Full time

**The Company**

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create a positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.

**Our Values and Culture**

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

- Respect for the planet
- Respect for our customers and
- Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sports lovers. We are a diverse team who loves our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people-centric business.

**The Opportunity**

We are looking for a **Technical Writer**.

You will take an innovative and proactive approach to produce efficient and targeted written communications as part of team objectives, with the overarching goal of achieving optimal usability for the client. This role involves a great deal of input from you to create technical documents using quality visual imagery, and also to guide your team in their own writing. You will be relied upon for your excellent communication skills; in particular your ability to provide meaningful information in a clear and concise layout, interpreting the work of the technical team and translating it for the client.

This role can be based either in Auckland or Melbourne.

**The Role**:

- Produce clear written communications with quality visual images, displaying excellence in these and in your communications with immediate and wider Gentrack teams, and management.
- Proactively share your knowledge and expertise with immediate team members and the wider teams. Acting as an intermediary between the technical teams and the user to ensure that effective communications result.
- Display innovation and proactivity, desiring continuous improvement in all respects including
- personal development and product material development, with a particular emphasis on new products and improved methodology.
- Seek excellence in document design with a client view in mind, resulting in a clear layout and consistent interface and ensuring conceptual correctness, with a strong emphasis on ensuring that the user experience is intuitive, and documentation is kept as simple as possible.
- Build a high level of product material knowledge and share this with your team and teams across Gentrack, with a view to achieving excellence in development of materials.

**Your success will be reflected by**:

- Clear guidance for written communication is given resulting in targeted and efficient production of materials from and for the team.
- Demonstrable technical proficiency resulting in team objectives being met, with clear and targeted documentation as a result.
- Forward thinking is evident, with an ongoing and big picture view of personal and product material development.
- Product documentation standards continually improve, and client need is met through well-targeted material.
- Ability to see the client view is evident in the clarity and consistency of documents produced.
- Demonstrable drive to increase product material knowledge and expertise, with advances in this regularly communicated and shared with the team.

**As a Technical Writer you will have experience with at least two of the below skillset**:

- 3+ Years of experience as a Technical Writer or related role
- Experience with the documentation needs of a Product Development orientated organisation.
- Experience in working in an Agile Software Development environment (preferably Scrum)
- Experience in a commerc

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