Claims Assistant

6 months ago

Sydney, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive customer service experience to work with one of EML’s Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. If you are looking to kickstart your career in a corporate environment or workers compensation, this role is for you

The purpose of this role is to provide administrative support to our Case Managers in HII to pro-actively & effectively achieve compliance and management of worker’s compensation claims. This position operates in a high volume and deadline driven environment that focuses on the pro-active administration to support management of claims.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES
- Providing claims administration support to our Case Managers
- Administrating and processing of claims, sorting mail and filing as requested
- Organise medical appointments, investigations, police reports and interpreter services
- Manage basic phone enquiries such as unpaid accounts and changing medical appointments
- Ensure invoices and payments comply with GST/ITC guidelines
- Process invoices and third party or worker reimbursements

ABOUT YOU
- Previous experience in administration and office support or extensive customer service experience
- Competent use of MS Word and Excel
- High level of typing accuracy
- Ability to take direction and a willingness to learn
- Effective communication and interpersonal skills
- Ability to work well in a team environment
- Time management and organisational skills

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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