Customer Interactions Consultant

2 weeks ago


Rydalmere, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 53324- Location(s)- Rydalmere- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document)

Sime Darby _Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands. With customer experience being one of our main focus areas, we have a centralised call centre to manage inbound and outbound service bookings for our dealerships._

We are currently looking for an energetic, customer focused Customer Interactions Consultant to join our Call Centre Team located in brand new office in Rydalmere.

As a Customer Interactions Consultant at Sime Darby Motors, you will have the opportunity to make a positive impact on our business and our customers every day.

**The Position**

The purpose of our call centre is to enhance the customer experience and to increase service bookings and retention.

Reporting to the Service Customer Interactions Team Leader, in this role you will be responsible for inbound customer enquiries and proactively contacting existing customers to secure service bookings. You will be working in a team supporting the aftersales teams in Sime Darby Motors by providing optimal customer service in a proactive and informative manner in support of business objectives.

**To be successful in this position, you will have the following skills and experience**:

- Excellent verbal communication skills
- Reliable and strong work ethic
- Confident telephone manner
- Customer service skills
- Capability to action high volume of calls
- Sound knowledge of Microsoft office
- The ability to work as part of a dedicated and dynamic team

This role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule. Being on the front line of service delivery within the business, this role is extremely important in maintaining service standards of vehicle manufactures and the wider Sime Darby Motors group.

**In return we can off you**:

- Monday to Friday rotating roster 7.30am - 6.30pm
- Work from home 2 days per week
- Employee discounts - Perkbox and Vehicle Purchases
- Wellbeing Bonus
- Birthday leave
- Study Support
- Excellent working conditions and supportive work environment
- Secure career - permanent full-time position



  • Rydalmere, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 52707- Location(s)- Rydalmere- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) **Sime Darby **_Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands. With customer experience being one of our main focus areas,...


  • Rydalmere, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 53223- Location(s)- Rydalmere- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) **Sime Darby **_Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands. With customer experience being one of our main focus areas,...


  • Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Customer Service Consultant** to join our International client who specializes in electrical equipment to start ASAP in **Rydalmere!** One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and...


  • Rydalmere, New South Wales, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced Customer Service Consultant to join our International client who specializes in electrical equipment to start ASAP in RydalmereOne of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and dynamic...


  • Rydalmere, Australia iDA Australia Full time

    We are looking for a **Customer Service Coordinator** in our Customer operations which are as core to our client services as the products themselves! Being a member of our Customer Service team, you will be responsible for service administrative processes and master data. In this role you will also receive, record, and process service orders, enquiries and...


  • Rydalmere, Australia The Next Step Full time

    Capability framework architecture - Flexible WFH arrangement - Daily rate of circa $720 - 800 per day (depending on experience) This market leading national electrical, and communications installation and service organisation that has multiple branches across Australia has a contract opportunity for an experienced learning or organisational development...


  • Rydalmere, New South Wales, Australia iDA Australia Full time

    We are looking for a Customer Service Coordinator in our Customer operations which are as core to our client services as the products themselvesBeing a member of our Customer Service team, you will be responsible for service administrative processes and master data. In this role you will also receive, record, and process service orders, enquiries and attend...


  • Rydalmere, Australia Astrum Recruitment Full time

    Rydalmere Location | Parking on Site - Flexible Hours - $70,000 - $80,000 + Super The **Customer Establishment Representative** is responsible for entering data entry for Commercial and Residential Customers as well as perform a variety of customer service and administration functions related to the establishment of contracts for the business on a national...


  • Rydalmere, Australia Myhorizon Full time

    Amazing business with customer focused culture. Rydalmere location. - Fun team and culture where internal promotions are encouraged. - Circa $75-80K plus superannuation, onsite parking and great staff amenities. Do you live and breathe customer service?? Due to an internal promotion an opportunity for a highly engaged and professional customer experience...


  • Rydalmere, Australia Brooks Australia Full time

    **Company Overview** Join our dynamic team at Brooks Australia, a leading provider in Fire Safety Industry. We pride ourselves on delivering exceptional service and building strong relationships with our valued customers. We're seeking passionate individuals who are dedicated to providing outstanding customer support. **Position Overview** **Key...

  • SAP Consultant

    2 weeks ago


    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    SAP consultant - Service*: Information Technology | Rydalmere, NSW Closing date: 31/10/2023As a leading global manufacturer of heating, cooling and water heating equipment, were innovating all new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of...

  • SAP Consultant

    2 weeks ago


    Rydalmere, New South Wales, Australia Rheem Company Full time

    SAP Consultant - Service (C4C/FSM, CS/SD, S/4HANA) Information Technology | Rydalmere, NSW Closing date: 31/10/2023 As a leading global manufacturer of heating, cooling and waterheating equipment, were innovating all new ways to deliver a greatcustomer experience while saving energy, water and supporting amore sustainable future. It's an exciting...


  • Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Customer Service Representative - 3-4 Month Contract*:Customer Service | Rydalmere, NSW Closing date: 07/07/2023As a leading global manufacturer and an iconic Australian brand, Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with...

  • Customer Service

    1 week ago


    Rydalmere, Australia EVSE Full time

    **Job description** **The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you...

  • Sales Consultant

    2 weeks ago


    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Sales Consultant*: Solahart Sales and Marketing | Rydalmere, NSW Closing date: 31/08/2023About SolahartWhy work for Solahart? True workplace flexibility Solahartoffers a leading model in hybrid working Great salary packaging options and discounts on Rheem + Solahart products Competitive Salary Base + Super + Car + Team and Individual Incentives Ongoing...


  • Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Customer Service Consultant** to join our International client who specializes in electrical equipment to start ASAP in **Rydalmere!** One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and...


  • Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Customer Service Consultant** to join our International client who specializes in electrical equipment to start ASAP in **Rydalmere!** One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and...


  • Rydalmere, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...


  • Rydalmere, New South Wales, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...


  • Rydalmere, New South Wales, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced Customer Service Consultant to join our International client who specializes in electrical equipment to start ASAP in RydalmereOne of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and dynamic...