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Account Coordinator
3 months ago
**About the opportunity**:
Based in Adelaide SA and reporting to the National Sales Manager - Grocery & Convenience, the Account Coordinator will support the Detpak Grocery & Convenience business by collaborating closely with Sales, Marketing, and Group Supply Chain teams to meet customer service priorities and business objectives.
In this pivotal position, you will provide exceptional service to help the business strengthen Detpak’s reputation for delivering quality, service, and efficiency to both internal and external customers.
In this position, you'll be responsible for overseeing demanding schedules, prioritising assignments, showcasing adept organisational and problem-solving capabilities, and leveraging advanced computer and data management proficiencies.
**In terms of specific responsibilities, you will**:
- Plan, drive, and execute sales activities with the Detpak Grocery & Convenience sales teams to achieve sales and margin targets.
- Support the sales teams Australia-wide to maximise customer-facing time.
- Provide excellent customer service and build strong relationships with key customers.
- Perform high-level data entry tasks.
- Ensure accurate ordering, forecasting, container tracking, and customer stock reporting.
- Coordinate with stakeholders for on-time delivery of goods.
- Address customer concerns, manage credit claims, and develop quality solutions.
- Contribute to sales and marketing strategy and customer planning.
**About you**
To be successful in the role, you’ll have:
- Previous experience in a similar role focused on delivering excellence in service within a fast-paced environment.
- Ability to handle high volumes of data accurately and efficiently.
- Experience working across multiple systems.
- Strong customer-focused approach.
- Proven ability to meet customer requirements with a high level of accuracy and timeliness.
- A passion for customer service and business success
- Excellent communication skills and the ability to establish rapport & credible relationships with a variety of stakeholders
While not essential, experience in the Packaging industry will be highly regarded.
**What we’ll offer you**:
- A commitment to your ongoing professional development.
- A commitment to corporate social responsibility - we support local communities and charities and are committed to sustainable and ethical sourcing.
- A comprehensive health and wellbeing program so you feel supported to be at your best.
- Access to an active social club.
Please note, applicants must have Australian work rights.
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
**About Us**:
The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.
Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.
Employee safety is our priority, and we want our people to be 100% SAFE and WELL.
