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Supporter Relations Officer

2 months ago

Glebe, Australia Médecins Sans Frontières Australia Full time

At MSF Australia our Supporter Relations department is made up of an Administration, Donor Facing and Outbound team. Join our close-knit Supporter Relations department in a 12 month contract in a role where you can make a difference for people in need all over the world.

As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and professional goals through collaboration and innovation. We value work-life balance and the health and wellbeing of our employees.

**What you will be responsible for**

Collectively the Supporter Relations department ensures that our valued donors receive the best possible care and service. In the Outbound function you will enjoy talking with previous MSF donors with the goal of re-engaging them in contributing to help our medical and humanitarian projects across the globe.

Accountabilities will include:

- Making outbound calls to previous donors;
- Updating and maintaining information in the CRM;
- Performing general administration tasks;
- Respond to donor queries and providing a high level of customer satisfaction.

**Requirements**:
To be successful in this collaborative and diverse Outbound role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

- Previous Call Centre or Telemarketing and Customer Service experience;
- Confident phone manner & excellent communication skills;
- Data entry and CRM proficiency;
- High attention to detail;
- A customer focus; and
- Keen interest in being a part of a NFP organisation.

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture - **T **ransparency, **R **espect **, **U **nderstanding of Diversity **, **S **tepping In **and **Collabora **T **ion.**

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

Please note:
Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

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