Head of Technology Operations

4 weeks ago

Cremorne, Australia Accent Group Full time

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG, Saucony, & Nude Lucy
We have an exciting role available for a Head of Technology Operations to join our Technology Team in our based at our State of the Art Cremorne Office, in Melbourne.
About the Role
Reporting to the General Manager of Technology, this is a rare and exciting opportunity, perfect for a strategic and organised team player. The Head of Technology Operations will lead the day-to-day management of technology infrastructure, services, operations and the ongoing project and new store activity to evolve Accent Group’s core technology systems. This role is crucial in ensuring that the organization's technology systems are efficient, secure, and scalable to support business growth and operational efficiency. The Head of Technology Operations will be responsible for managing teams across infrastructure, support, service delivery, and system performance while driving innovation and process improvement across the technology landscape.
**The key responsibilities will include the following**:
**Leadership and Strategy**:

- Develop and execute a strategic vision for the technology operations function, aligned with the Accent Group’s broader business goals.
- Lead, mentor, and develop a team of technology professionals across infrastructure and support.
- Partner with other team leaders to ensure technology operations align with organizational objectives and support operational needs.

**Technology Infrastructure Management**:

- Oversee the design, implementation, and management of scalable technology infrastructure to support current and future needs.
- Ensure the availability, performance, and security of the organization's systems, including networks, servers, databases, and cloud-based environments.
- Manage relationships with third-party service providers and vendors to ensure seamless service delivery and cost optimization.

**Service Delivery and Support**:

- Ensure the efficient operation of the service desk and support functions, providing a high level of customer service to internal stakeholders.
- Develop and implement ITIL-based best practices for incident management, problem management, change management, and service level agreements (SLAs).
- Drive the continuous improvement of technology service delivery through performance metrics, user feedback, and process optimization.

**Operational Efficiency & Process Improvement**:

- Identify and implement process improvements to optimize technology operations, reduce downtime, and improve system reliability.
- Lead automation initiatives and the deployment of new technologies to improve operational efficiency.
- Monitor key performance indicators (KPIs) to ensure the team is meeting operational goals and benchmarks.

**New Stores and Project Support**:

- Oversee the efficient delivery of infrastructure into new / refitted stores in alignment with delivery timeframes.
- Provide technical and architectural leadership in solution planning for new technology projects / initiatives
- Participate in cross functional project teams with other technology team members to deliver new technology solutions.

**Risk Management and Security**:

- Ensure the organization’s technology infrastructure is secure and compliant with industry regulations, data protection laws, and best practices.
- Implement and oversee disaster recovery, business continuity, and data backup processes.
- Work closely with security teams to identify and address potential security vulnerabilities in the technology infrastructure.

**Budgeting & Resource Management**:

- Develop and manage the technology operations budget, ensuring efficient use of resources.
- Ensure proper allocation of resources and staffing to meet business needs and project timelines.
- Manage capital and operational expenses, ensuring the technology function delivers value while staying within budget constraints.

**Collaboration & Communication**:

- Communicate effectively with senior leadership to provide updates on technology operations performance, projects, and challenges.
- Collaborate with cross-functional teams to ensure alignment on technology initiatives and the integration of operations with other business processes.
- Foster a culture of transparency, accountability, and continuous improvement within the technology operations team.

To be successful you will ideally have the following skills & experience:

- Demonstrated 10+ years of experience in technology operations or IT management, with at least 5 years in a leadership role.
- In-depth knowledge of IT infrastructure management, service d

  • Head of Data

    4 weeks ago

    Cremorne, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Head of Application Platforms

    3 months ago

    Cremorne, Australia Ventia Pty Limited Full time

    Head of Application Platforms **Date**:25 Sep 2024**Location**:Melbourne, VIC, AU, 3121**Company**:Ventia**Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.** - The **Head of Application Platforms** plays a crucial...

  • Head of Property

    4 days ago

    Cremorne, Australia Decjuba Full time

    **ABOUT US** At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING.Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140 stores and two online sites. We believe our greatest asset is our people. Our #DREAMTEAM is...

  • Head of Asset Management

    2 weeks ago

    Cremorne, Australia Ventia Pty Limited Full time

    Head of Asset Management **Date**:17 Dec 2024 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia **What's on offer**: - Join one of the largest essential service providers in Australia and New Zealand. - Split your time between the office and work from home. - Full time permanent role with a respected stable ASX listed organisation with...

  • Head of Business Applications

    2 months ago

    Cremorne, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Security Operations Lead

    12 hours ago

    Cremorne, Australia Reece Group Full time

    Security Operations Lead **About Reece** The Reece name is probably best known for plumbing. But we’re much more than that. We're radically transforming our business through innovative digital solutions. And we’re looking for a Security Operations Lead to join us on our journey. **Company Benefits** - A secure career with a proud Australian company -...

  • Head of Partnerships

    7 months ago

    Cremorne, Australia Pedestrian Group Full time

    Company Description We are Australia’s leading youth media group and the home of the world’s most revolutionary digital media brands. We bring young Aussies the stories they want across all of their interests - from culture to tech, business to gaming, fashion to entertainment, politics to lifestyle. And we create innovative solutions for clients that...

  • Head of Ecommerce

    7 months ago

    Cremorne, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Area Manager

    6 months ago

    Cremorne, Australia Arrotex Pharmaceuticals Pty Full time

    **About The Platform Alliance Group**: The Platform Alliance Group formed in March 2022 with the merger of two leading independent pharmacy groups, Pharmacy Platform and Pharmacy Alliance. This combined history, experience and expertise creates a leading independent pharmacy network with more than 1100 member pharmacies, plus another 1400 pharmacies...

  • Head of Marketing

    4 days ago

    Cremorne, Australia Miller Leith Full time

    **The Company**: We're proud and excited to be partnering with the Reece Group as they look to recruit for a brand-new GM Marketing contract role in Melbourne! The Reece Group business is one of Australia’s largest and longest-standing suppliers into the plumbing, bathroom, building, civil, heating and refrigeration industries and grounded in a rich...

  • Sportsbet Operations Executive

    1 month ago

    Cremorne, Australia Yolo Group Full time

    As a **Sportsbet Operations Executive**, you'll be an essential member of the Sportsbet Operations team, providing an unbeatable experience for our clients. You'll provide second-level support for Customer Experience Agents and help other departments with operational tasks. Working at our company means working at a young, international, and fast-paced...

  • Tech Lead

    7 months ago

    Cremorne, Australia Reece Group Full time

    Tech Lead The Reece name is probably best known for plumbing. But we’re much more than that!! As part of Reecetech, you’ll join a 250+ strong team that handles everything from Product Management and Engineering to Data and AI. We’ve built a world-class product and design culture. Collaborative, non-hierarchal, diverse, and humble. We work with...

  • Head of Channel Management

    2 months ago

    Cremorne, Australia Online Education Services Full time

    OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth...

  • Simulation Specialist

    8 months ago

    Cremorne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...

  • Technical Data Analyst

    3 months ago

    Cremorne, Australia Ventia Pty Limited Full time

    Technical Data Analyst **Date**:20 Sep 2024**Location**:Melbourne, VIC, AU, 3121**Company**:Ventia**Ventia is one of the largest essential services providers in Australia and New Zealand. We proudly provide the services that keep infrastructure working for our communities. We have a diverse and proud heritage combined with a track record for delivering the...

  • Tech Lead

    7 months ago

    Cremorne, Australia Reece Group Full time

    Tech Lead The Reece name is probably best known for plumbing. But we’re much more than that!! 100 years of proudly supporting the trade industries and a clear vision for the future. Join a business where you can feel good about the work you do! As part of Reecetech, you’ll join a team that handles everything from Product Management and Engineering to...

  • Repair Coordinator

    7 months ago

    Cremorne, Australia Crommelin Recruitment Full time

    Award Winning Building Company - Cremorne Location - Base Salary circa $60K - $63K Plus Super This highly awarded organisation is an Australian owned industrial, commercial and residential construction company. Combining national expertise with local knowledge, the group now seeks a proactive, detail-focused Repair Coordinator to join the Insurance Building...

  • Buyer - The Trybe

    4 days ago

    Cremorne, Australia The Trybe Full time

    **About Us**: Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 700+ stores, 33 brands and over 35 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot,...

  • Retail Buyer

    4 months ago

    Cremorne, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...

  • Repair Coordinator

    2 days ago

    Cremorne, Australia Crommelin Recruitment Full time

    Award Winning Building Company - Cremorne Location - Base Salary circa $65K Plus Super This highly awarded organisation is an Australian owned industrial, commercial and residential construction company. Combining national expertise with local knowledge, the group now seeks a proactive, detail-focused Repair Coordinator to join the Insurance Building arm of...