Customer Service

2 weeks ago

Mascot, Australia Evans Petersen Healthcare Full time

**The Company**

This well-respected, global Aesthetic Pharmaceutical company are renowned for its focus on patient care, education and support of its customers. They create pharmaceutical products and technologies that drive the advancement of aesthetic medicine and are renowned for their family-like culture and supportive team environment; this is a happy workplace.

**The Opportunity**

This role is a critical customer support role and assists the sales team in customer account set up, order processing and submission, and any inquiries

relating to customer accounts with distributor. There is customer facing interactions which provide and process information in response to inquiries, concerns, and requests in relation to customer orders and accounts.

**This is a fixed term contract until end June 2024 with potential for the role to become permanent.**

**Key Responsibilities**:

- Provides support to the sales team in dealing with all customer inquiries, account set up and dealing with any issues
- Deals directly with customers, either by telephone or electronically, and responds promptly to their enquiries
- Resolves product or service problems by clarifying customer’s issue
- Reconciles daily sales and generates reports accordingly
- Undertakes supply chain management -monitoring stock levels and regional ordering of stock. Reconciling inventory, ensuring that
inventory balances in SAP to reconcile with DHL reports
- Maintains customer and material database in SAP, including pricing and special discountsas required
- High school diploma, general education degree or equivalent
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer service orientation and ability to adapt /respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Highly skilled in performing tasks associated with shipping and receiving products
- Builds sustainable relationships of trust through open and interactive communication
- Contributes to team effort by accomplishing related results as needed
- Ensures excellent services standards and maintains high customer satisfaction

**The Benefits**
- Working for this organsaiton is like working for a big happy family.
- You will be able to work from home 2/3 days per week
- Office is based in Mascot
- Base salary plus superannuation and flexi allowance

**Next Steps**

**If you are interested in this great opportunity please submit your CV via SEEK. Please submit in WORD FORMAT.**

**Alternatively call Lisa Fox 0488 022 779, Cathy Madigan 0432 918 799 or Oli Skopljak 0423 506 053 for a confidential discussion.**

**Please follow us on our LINKEDIN page; EPHealthcare**

**Why work with EPHealthcare?**
- Specialists in recruitment in Pharmaceutical and Medical Devices
- Outstanding network of clients
- Thorough knowledge of the Healthcare industry
- Industry experience - as reps, managers, marketers
- Personalised and experienced approach, every step of the interviewing process.

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