Service Coordinator

2 months ago

Wagga Wagga, Australia Australian Unity Full time

Here at Australian unity our Home Health service manages and delivers in-home care to ageing clients, helping them live independently within their own homes and communities.

As part of this Home Health program we have an exciting **Full Time, 6 month Fixed Term Service Coordinator** position to support our Home Care team, working alongside colleagues within our branch in **Wagga Wagga**.

**About Your New Role**

As a Service Coordinator you will be the primary point of contact for our Customers and your own team of Care Workers within the Sturt region.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely. All the while sitting side by side in branch with our Australian Unity team.

**Whilst Industry experience is desireable for this position it isn't a must for this role We would welcome People Leaders from the other sectors looking to make a rewarding career change.**

**Key accountabilities**:

- People Leadership including engagement & collaboration with your team, formal and informal coaching, monitoring performance & fostering a safety culture.
- Provide dedicated customer case management by conducting initial assessments and developing comprehensive care plans, all while building strong connections with clients' families.
- Conduct Recruitment activities and Onboarding of new Care Workers.
- Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
- Drive customer acquisition and growth while building a positive brand presence in the community.
- Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

**Does this sound like you?**
- Proven People Leader with a track record of cultivating a high-performing and engaged teams. _Experience managing remote teams is desirable but not essential._
- Experience coaching and developing teams
- Exceptional multitasking and the ability to take ownership of customer-focused solutions.
- Prior experience in managing financial budgets.
- Success rate in working to KPIs and targets.
- Strong stakeholder management with the ability to drive your business outcomes.
- Demonstrated ability to manage your time effectively, prioritise & make sound decisions and tech savvy is a must
- Fully COVID-19 vaccinated with 2 doses (Booster is optional)

**Why work for Australian Unity?**
- Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
- Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
- Staff discounts - discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
- Fitness Passport - discounted access to over 1,500 fitness facilities across Australia
- Novated Car Leasing options through our partner
- 14 weeks paid Parental Leave & access to Remedy’s Bump to Baby program

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