Riverina Veteran and Family Hub Service Navigator

4 months ago

Wagga Wagga, Australia RSL LifeCare Full time

**About Us**:
RSL LifeCare is a social purpose organisation, providing leading aged care, retirement living, and veteran support services centred on making the significant transitions in life meaningful for veterans, seniors and their families.

In our communities, whether it's through our veteran-centric services, personal home care assistance, retirement villages or residential care homes, our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence.

Our 110-year-old legacy lives on, with dedicated teams across over 60 sites in NSW and the ACT providing care and support to veterans and seniors with the greatest compassion.

Our purpose drives us every day: to enrich the lives of veterans and seniors.

**About the role**:
We are seeking a **Veteran Family and Hub Service Navigator **to join us at our **Riverina Hub. **You will be the first point of contact for the hub and provide exceptional service and administrative support to all veterans and their families.

You will also:

- Be responsible for ensuring a high level of client satisfaction through effective communication and timely resolution of inquiries and requests.
- Perform daily administrative tasks such as planning and coordinating events, managing the centres social media, assisting with workshops, functions, seminars and visitor meetings.
- Monitor multiple calendars, handles correspondence or enquiries, and ensures timely follow-up on behalf of the Centre Manager.
- Participate in internal and external working groups to achieve organisational objectives and outcomes for veterans and their families.

**About you**:

- Primarily, an empathetic, altruistic, and caring demeanour and approach, with a genuine passion for Veterans and their families.
- Strong event management skills and experience
- Ability to establish and build meaningful relationships internally and externally.
- Excellent communications skills and attention to detail with proven administrative skills.

**Join RSL LifeCare because**:

- Competitive remuneration package and Not-For-Profit Salary Packaging ($15,900 tax free) and Meal & Beverage Benefits ($2,650 tax free)
- Annual leave loading of 17.5%
- Team-building activities, wellbeing days, and volunteering opportunities.
- Personal and professional development support.
- Collaborative and passionate team environment.

**To Apply**:

- Please include **both **a resume and cover letter

**Our commitment to diversity**:
RSL LifeCare is committed to fostering an inclusive workplace. We acknowledge the importance of diversity, and actively strive to create an environment where all team members feel safe, respected, valued, and have equal opportunities for growth and success, regardless of their gender, age, ethnicity, cultural or linguistic background, gender identity, sexual orientation, or disability.
- It is a mandatory requirement for a team member working in the Aged Care sector to have a valid RSL LifeCare Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. _

**Location **:RAC Wagga Wagga

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