Performance Lead

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Do Work That Matters **.

CommBank’s Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience.

We are Customer obsessed, resilient & empowered. Working within Business Banking Operations, the Improvement and Enablement teams’ proposition is to enable fast, seamless and superior service for our customers. They support processes across 3 lines of business including business lending operations, business maintenance and CommSec operations.

**Your Impact**:
You will have the exciting opportunity to improve and enable the strategy of the Business Banking Operations business with a more streamlined focus on the business lending operations business. You will work across different change initiatives ensuring a successful change outcome and that the change is effective and sustained.

**Key responsibilities for this role include**:

- Supporting the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved.
- Providing support and updates to relevant stakeholders and senior leaders; working as a key business partner.
- Program delivery including business analysis to inform business requirements, program governance and oversight and delivery including but not limited to process re-engineering.
- Completing data analysis focused on voice of the customer data and other key operational data points to inform future opportunities as well as validate root cause hypotheses.
- Contributing to the development of change objectives and measures of success including designing and developing change collateral as required (e.g. presentations, Standard Operating Procedures (SOPs) training materials, communications and reference material) Using metrics to monitor progress and provide updates as required
-

**We’re interested in hearing from people who have**:

- Experience in process improvement, program delivery, data analysis and ideally exposure to business lending.
- An ability to think critically and analytically and use data driven insights to solve problems.
- An ability to build strong stakeholder relationships, who can communicate to a wide range of audiences.
- **From here, the opportunities are endless**

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/06/2024

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