Digital Learning Helpdesk Officer

2 weeks ago

Broadmeadows, Australia Bendigo Kangan Institute Full time

**Location**:Broadmeadows campus

**Role Type**:Full time ongoing position

**Remuneration**:72,652.83 - $78,886.59 inclusive of superannuation

**About us**:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses on _achieving our best _in a _healthy and supportive environment _. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

**About The Role**:
The Digital Learning Helpdesk Officer is responsible for providing first-level helpdesk support for Digital Learning user-reported issues. The role will resolve issues related to login, course access, and other basic problems. The role will also be responsible for logging requests/incidents, updating clients, executing course-related tasks, assisting users with LMS navigation and account management.

**We are excited about you because you have**:

- It is a relevant degree or certification in Information Technology or Computer Science or Education or experience in Moodle LMS is preferable
- Practical experience and demonstrated skills in technical service provision and troubleshooting
- Solid understanding of Learning Management Systems (LMS)
- Ability to diagnose and resolve user-reported issues efficiently, as well as knowing when to escalate more complex problems to higher-level support personnel.
- Ability to communicate information and ideas clearly and articulately both in oral and written form, using appropriate language, style and methods depending on audience and the purpose of communication.
- Familiarity with service ticketing systems is beneficial
- Strong attention to detail for accurate logging of requests/incidents
- Understanding of relevant policies and legislative requirements, particularly regarding data protection and user account management, to ensure adherence within the LMS environment.

**We can offer you**:

- Attractive work-life balance and flexible work options
- Free onsite parking for most campuses
- Professional development programs
- Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
- Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
- Meaningful work that drives positive social impact
- The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

**Things we will require from you**:

- Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation
- Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)
- Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture. _

**Applications close 11.59pm 9 June 2024**
- Applications will be assessed continuously - interviews may commence prior to advertised closing date. _
- NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage._

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