Collections Officer

7 days ago

Caulfield, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join our team and connect with customers to support their energy account inquiries and educate them on choosing greener energy options. You will play a crucial role in empowering customers to make informed decisions, achieve their financial goals, and reduce their carbon footprint. With your demonstrated experience in following up with customers to arrange payments, payment plans, and hardship options, you will be able to provide personalized support and ensure a positive customer experience. Join us today and make a difference in the lives of our customers

If you’re interested, here is what you need to know.- Full Time immediate start- Monday to Friday 8:30am to 7:00pm - no weekends- Hybrid - working from home at the moment but may move to a hybrid working model where office attendance may be required. Office located at 212-214 Balaclava Rd Caulfield VIC.- WFH Tech is provided - You must have reliable internet connection and headset with microphone.

Key Responsibilities- Spearhead phone-based negotiations and collections of outstanding debts on behalf of clients with tenacity and skill.- Provide top-notch customer service by skillfully handling inquiries, complaints, and swiftly escalating priority issues when necessary.- Leverage keen judgment to seamlessly route calls to the appropriate resources, while meticulously documenting all customer interactions to meet SOPs and compliance requirements.- Set the bar high by maintaining an unwavering commitment to professionalism and quality guidelines, ensuring that every customer enjoys a memorable and satisfying experience.

Skills & Experience- Strong communication: skilled in communicating ideas effectively in both written and verbal formats, catering to diverse audiences.- Customer-focused: known for delivering exceptional service through active listening, creative problem-solving, and effective conflict resolution.- Detail-oriented: exhibits a keen eye for detail, ensuring accuracy in documentation, data entry, and quality assurance.Culture & Benefits- Unlimited access to a trusted mental health and wellbeing platform.- Supportive, fun team environment with endless career opportunities.- Work-life balance, no weekend work - switch off when you log off.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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