Member Engagement and Communications Coordinator

4 weeks ago

Moore Park, Australia NSW Government -Venues NSW Full time

Venues NSW has the responsibility and privilege of managing several stadium and entertainment precincts across NSW including Sydney’s original home of sport, the Sydney Cricket Ground and the brand-new Allianz Stadium located at Moore Park.

ABOUT THE ROLE

Venues NSW was formed in December 2020 and is a commercially focused arm of the NSW Government. We collaborate closely with Destination NSW, major sporting codes and promoters to excite and entertain the people of NSW with a rich and varied calendar of major events. This role is based at the Moore Park headquarters of Venues NSW.

Reporting to the Member Event and Engagement Manager, this role will have a predominant focus on driving member engagement through the implementation of digital communications and engagement campaigns. With an initial focus on current member categories, you will be responsible for the optimisation and implementation of customer-led communications and engagement strategies for members, partners, and customers.

ABOUT YOU

You will be confident in the implementation and measurement of CRM communications and multi-channel customer journeys, as the champion of CRM utilisation and its role in the business. You will have a passion for copywriting with interest in the sporting industry. You will have experience in developing strategies to drive engagement, with specialisation in the digital space. You are process driven, articulate and demonstrate pride and high attention to detail in your work.
- Relevant tertiary qualifications in a related field complimented by a minimum of 3-5 years’ experience in a similar role.
- Strong attention to detail, work ethic, communication, and passion for live events or the sporting industry.
- Exceptional written and verbal communications skills, to translate complex, jargon-ridden concepts into simple and user-friendly content.
- Stakeholder engagement skills, proven ability to build rapport and immaculate personal presentation.
- Experience in CRM workflow and campaign builds, audience segmentation, maintenance, and optimisation.
- A service-oriented personality, with a natural flair for using logic and expertise to make things happen on time and exceed customer expectations.

HOW TO APPLY

APPLICATIONS CLOSE**:Friday 3 February 2023

**Please note: Applicants must be Australian citizens or permanent residents and will be required to undertake a National Police Clearance check.**
- Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality. Indigenous Australians are encouraged to apply_

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