Student Enrolment

**Student Enrolment & Engagement Officer**

**$67,500-$75,000 (FTE)+ KPI based $5000 bonus**

**0.8 FTE with potential to make full time.**
- Work with a top, award-winning and forward-thinking education institution
- Rewarding role with career growth
- Opportunity to truly own your role

The Donash Education Centre is a leading and successful education establishment in South Australia, supporting three leading tuition institutes - Tutors SA, STEM Centre Australia and MedPrep.

At Donash, we teach and mentor students from Reception - Year 12 students as well as tertiary students. We have more than 650 enrolled students overall, and more than 45 highly passionate, qualified and experienced teaching staff from various fields.

An exciting opportunity available for an experienced and highly motivated **Student Enrolment & Engagement Officer **to join our dynamic team and help support our growth and expansion.

You are a sales super star who will be leading and taking the ownership of our Enrolments and Engagement duties associated with the institutes. You are a quick learner with the drive to learn about the range of services on offer and the processes and systems in place to deliver a superior service in a reliable and accountable manner.

You will be responsible for managing new leads that comes through various marketing channels, nurturing them, and converting them in a quick time frame. This further include meeting Enrollments related KPIs that will be set by the management and reporting the progress on a weekly basis.

Furthermore, you will be responsible for handling client accounts with regards to issuing all invoices as per the schedule as well as ad-hoc invoices where required, tracking payments, issue reminders and follow up on overdue payments in a timely manner. All invoices are handled through our Online Portal. This further include meeting accounts receivable related KPIs that will be set by the management and reporting the progress on a weekly basis.

As the responsible person of this truly rewarding and important position, you will be a reliable, highly motivated and self-starting individual, who loves taking ownership of your work. You are a natural communicator with excellent task management skills and you are experienced or willing to work closely with the marketing team with suggestions for lead generations, take the ownership of lead nurturing and conversion duties. You are best when managing, making progress, and completing multiple ongoing tasks with varying priorities while meeting set deadlines via KPIs.

This role will also require advanced interpersonal skills to engage with a broad range of stakeholders (parents and students from diverse multicultural backgrounds, and schools) utilising effective relationship management and superior customer service techniques to provide high level of customer service at all times.

**The work hours** of this role is 4 weekdays (0.8 FTE) from 9:00am - 5.00pm/5:30pm (Monday, Tuesday, Friday, with flexibility on Wednesday/Thursday), with some flexibility. This position is based at our office in Campbelltown, SA 5074 and will be reporting to the Managing Director.

**Key Responsibilities**

**1. Student Enrolment & Engagement Duties**:

- Handling all enrolment-related communications to ensure a seamless student onboarding process.
- Manage enrolment spaces across class groups to fill them with student enrolments and to make sure it does not exceed the student enrolment quota for each class group.
- Management of the existing/new student allocation and classroom spaces for both group and individual tuition to ensure classes and classroom spaces are filled at the optimal level and no double bookings for tutors/students.
- Accurate handling and data entry of various records in terms of enrolment data, student class allocation and grouping data, recording of feedback/complaints, and so on.
- Facilitate the complaints/feedback management process in view of continuous improvement and student retention initiatives.
- Assist to arrange meetings related to enrolments with the Managing Director
- Handle other duties within related areas from time to time
- Work closely with the Operations Coordinator and centre receptionists to ensure all matters related to the customer journey process is attended to.
- Report to the Marketing Specialist and Managing Director on data related to the leads pipeline and new enrolment opportunities in view of maximising the student enrolments based on the demand.
- Work closely with the Operations Coordinator, Marketing Specialist and centre receptionists to ensure all matters related to the customer journey process is attended to.
- Update senior leadership in providing recommendations and forecast of new enrolment opportunities in view of maximising the student enrolments based on the demand.
- Update senior leadership on the progress of lead pipelines, enrolment numbers and cancelations.

**2. Accounts Duties**
- Take ownership