Policy Specialist

7 months ago


Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Use your workers compensation experience in policy and premiums to provide exceptional customer service to employers.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Pro-actively manage the Agent's debtors by controlling the value, number, age, and proportion of outstanding premium
- Comprehend the legislative framework for WorkSafe insurance including policy creation and maintenance as well as premium collection and the framework for legal debt recovery action
- Ensure all communication with WorkSafe is in accordance with EML’s Communication Policy

ABOUT YOU
- An understanding of the relevant statutory acts and associated regulations and guidelines associated with Premium and Policy
- Strong client focus with strong relationship building, negotiation and influencing skills
- High attention to detail and analytical, organisational skills
- Ability to prioritise and work to deadlines with competing priorities
- Effective written and verbal communication skills and strong computer literacy
- Understanding of financial concepts

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super


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