Tech Support

4 weeks ago


Melbourne, Australia Datacom Full time

Build a framework of skills that will give you the ability to take your career into any area of Technology This pathway offers dedicated training, a supportive environment and access to the tools and resources you’ll need to kick start your career.
We're looking for Industry Starter talent in Melbourne, Sydney, Tasmania and Canberra
About the Opportunity
No two days will be the same in this fast paced but rewarding role. As part of the Tech Support Team (also known as End User Team) you’ll work directly with our clients to
- Solve their technical hardware and software issues
- Set up equipment, including installing and updating software
- Participating in patching and AV tool monitoring
- Supply chain management of assets

What skills will be critical in this role?
- Customer Service: Providing a great experience for our clients is essential. Great communication and attitude are a must
- Time Management: You'll be responsible for meeting client Service Level Agreements (SLA's) so attention to detail and delivering on time will be critical.
- Problem Solving: You'll have access to process and procedures but having the ability to think outside of the box and troubleshoot challenges will set you apart
- Collaboration: Being part of a team, supporting your co-workers (and being supported in return) as well as a shared goal for success, means a happy and productive working environment
- Due to the nature of Datacom’s clientele, as part of the onboarding process we will a Datacom sponsored Baseline Security Clearance.

What we're looking for
Ideally you will have a Certification, Diploma or Degree in a Tech related field. No experience is required We're looking for people ready to build their skills, adapt and learn. We can show you the ropes, so long as you’re willing to put in the effort.

The future is bright
The scope of Datacom's expertise is broad. We have teams in Cloud, Cyber and Networks, Software, Design, Project management and Consulting (to name a few) So, while you can build a solid career in Tech Support there are plenty of pathways you can specialize in, once you build a core skillset.
Along the way you'll be supported by the Early Careers Programme. This means access to mentorship (outside of your team) a learning path (which can include aspirational and include future specialisations you're hoping to build) you'll be enrolled in a series of micro-learning, invited to social events and have plenty of opportunity to connect with people also starting out in their careers. Along the way the Early Careers Team will be with you every step. They'll be the familiar face when you have a question you don't want to ask your lead, offer guidance, tips and help you build your network.

About Datacom
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

**Requirements**:

- AU Citizenship only (due to our clientele)
- Start Date approx. Feb 2024


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