Level 1 Service Desk

1 month ago


Lane Cove West, Australia BWR Technologies Pty Ltd Full time

Key duties and responsibilities:
Assist field techs and clients with any level 1 support.
Escalate and collaborate any level 2/3 issues to the appropriate department e.g. Senior systems administrators/ SME’s and operations managers.
Enter all ticket and time entries into the CRM Database.
Update the CRM database to ensure client and ticket information is current.
Provide excellent customer service in a timely manner.

Maintain a rotational position on the after-hours support phone roster.

**Requirements**:
Not essential as we will provide training, but would help to have some prior experience in a level 1 support role.

Valid current drivers licence
Tertiary level qualifications in IT or equivalent.
Must have permanent residency or Citizenship for this role.

Experience in the following:
Field Service Cloud Tickets System
Windows support and troubleshooting experience - Windows 7- 10. Networking fundamentals knowledge, CCNA, or equivalent knowledge preferred.
Excellent communication, time management, and organization.
Ability to adapt to a fast-paced, changing priorities and technology environment.

**Benefits**:
Join a company that invests in their employees and encourages career development. This company really focuses on employee experience to generate a better customer experience.

Please send your CV to apply.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: $49,814.40 - $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Lane Cove West, NSW 2066: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Expected Start Date: 22/02/2023


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