Banquets Operations Manager

4 weeks ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024030106
**Location**: Sydney Mascot

Stamford Plaza Sydney Airport

Stamford Plaza Sydney Airport is a 316-room, 5-star Hotel located in Mascot, near the Sydney domestic airport. It is home to the airport's most significant conference centre. Our excellent service and accommodation set us apart from our competitors and provide guests with the best hospitality experience from the moment they walk through the door.

Stamford Plaza Sydney Airport is currently recruiting a dynamic and motivated full-time Banquets Operations Manager.

The Role

We are currently seeking an enthusiastic, dedicated and passionate Full-Time Banquets Operations Manager to join our dynamic Food & Beverage team at Stamford Plaza Sydney Airport.

As an integral member of the Food & Beverage leadership team, this role will be responsible for the strategic direction and leading the successful operations of the Conference & Events team.

Key Responsibilities

Day-to-day banquet operations, plan and assign work and establish performance and development goals for team members.
Projects supply needs for the department (e.g. tables and chairs, banquet tables, meeting set-up and props)
Manages departmental inventories and maintains equipment
Acts as liaison to the kitchen, events planning and sales staff
Manages all setup and coordination on the Banquets floor
Lead, mentor and train the Banquets team, ensuring a fun and energetic working environment.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximise customer satisfaction
Ensure that team members are briefed on daily banquet operations, including break timings, room sets and refreshes, etc.
Actively participate in improving the service standards and offerings to ensure repeat client business and increase growth.
Adheres to and reinforces all standards, policies and procedures
Provide input on occupational health and safety requirements/reporting. This also includes HACCP procedures and documentation.
Ensure that strategies are in place to allow efficient and effective department staffing and to achieve service quality and financial targets.
Have a "can do" attitude and consistently strive to exceed client expectations.

What are we looking for?

Experience working in fast-paced, high-volume C&E operations
Hands-on leadership style
Committed to succession planning and developing the outlet
Demonstrated experience in coaching, mentoring and leading a team of restaurant and bar staff
Thrives under pressure and is well-organised
Has guest-centric outlook and a creative mindset to ensure our guests are well looked after
Is flexible to work mornings, evenings, weekends and public holidays
At least one year of experience in a team leader or supervisory role
Knowledge of POS system
Experience in a 4 to 5-star Hotel or similar environment
A current RSA and full working rights are essential
Knowledge of AV equipment and being generally IT savvy would be advantageous to support the AV team
Experience in Banquet operations and revenue posting systems will be highly advantageous.

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts
Dry cleaning for business attire
Free duty meals
Free parking
Learning and development opportunities
Opportunity to work in a professional yet friendly environment with strong suport
Opportunity to propose ideas and take ownership of projects
Be involved in the selectoin, recruitment and induction of F&B staff
Participate in the Stamford Red Knight Award and Recognition program

How to Apply

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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