Ict Logistics Support Officer

2 weeks ago

Canberra, Australia Infinite Consulting Full time

Responsible for undertaking work that is moderately complex in nature, under general direction, utilising functional expertise within the area of ICT support.

**Duties**:

- Analyse business requests and use sound judgment to identify solutions to meet business requirements.
- Install, configure, test and troubleshoot IT hardware and software.
- Resolve issues related to usability, customisation and connectivity.
- Receive, check and process purchase requests and verify incoming and outgoing goods against records.
- Create and maintain records with a strict degree of accuracy.
- Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
- Communicate effectively and professionally.

**Skills Required**:

- Knowledge of, and experience working with and supporting IT systems, services and processes.
- Ability to coordinate simple procurements of standard services or" commercial-off-the-shelf" (COTS) items where routines, methods and procedures are well established.
- Ability to coordinate the packaging, shipping, collection, auditing, and tracking of goods and assets.
- Ability to conduct simple logístical functions such as: contribute to logístical planning, stocking and disposal operations.
- A high level of attention to detail.
- Knowledge and experience in successfully completing allocated tasks and delivering quality results.
- Proven ability to communicate effectively whilst liaising with stakeholders and assisting to resolve issues across a geographically dispersed network.
- Ability to conduct analysis and research and report on findings with the ability to contribute new ideas and identify opportunities for business efficiency improvement.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

**Desirable Skills**:

- Knowledge of, and experience working within logistics systems and processes.
- Knowledge of, and experience working within an ITIL environment.

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