ICT Support Engineer

1 month ago

Canberra, Australia Australian Government Department of Defence Full time


The Role
Defence Mobility is seeking a motivated and high performing individual to support our technical engineering team in delivering Mobile ICT capability to Defence. This role is ideal for someone who has understanding of and/or a desire to learn technical elements of mobile ICT technologies, with a can-do approach and a desire to grow their career in a technical engineering stream. You will be working with a supportive, skilled and diverse team dedicated to the delivery and support of Defence’s ICT mobility capability and will be supported in training and development to complement your current, relevant skills. As an APS5 ICT Support Engineer, you will: 

Assist with in-house iOS application development, packaging, testing and deployment; Document moderately complex mobile applications using supplied specifications, standards and tools;  Liaise with stakeholders such as application developers and system owners to understand and assist with application development to meet technical requirements;  Support the release of Defence public mobile applications by assisting with the packaging, signing and submitting to the Apple and Google application stores;  Assist with mobile application vetting including preparing security assessment reports, seeking relevant approvals and implementing the respective deployment on various mobility systems;  Assist with testing of mobility system updates, new mobile operating systems, new mobile devices, preparing assessment reports, seeking relevant approvals and deploying on various mobility systems;  Assist with the research, collation and recommendation of options for a solution to issues or capability improvements to achieve desired outcomes.
About our Team
The Defence Mobility Team is responsible for providing Mobility capability to Defence. This includes mobile phones, tablets, laptops, mobile applications, remote access solutions and mobile communication services across the various security classifications whether that be standalone or network connected. It is our mission to deliver leading edge sovereign capability to support Defence’s mission.

Due to the nature of the work, our successful candidate will predominantly work on-site, but we can offer unique, challenging and rewarding work, access to training, development and mentoring program and work life balance. Collectively we rely on each other’s knowledge and strengths to achieve the end result.

Our Ideal Candidate
 To be successful in this role you will: 
Have an understanding of, or experience in technical tasks such as patching, troubleshooting, configuring and testing; Have an understanding of, or experience with any mobile application development language (i.e. Swift or any other coding language), deployment to in-house and public app store; Be able to work in a fluid environment by remaining flexible and negotiate outcomes while maintaining relationships.  Have excellent verbal and written communications skills.

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