Ict Support Officer
2 months ago
EMPLOYMENT TYPE - Ongoing Full time
LOCATION - ACT; WA
AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00
JOB REFERENCE NUMBER - 12754
This advertisement is to create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services - with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?
The AFP is looking for highly motivated, skilled, enthusiastic and customer focused individuals to meet current and anticipated ongoing vacancies within the ICT Support team, which encompasses:
Service Desk
Tech Lounge
Executive Support (VIP)
Sensitive Network Support
ICT Support is the primary point of engagement for all enquiries, management of incidents and service requests from users of AFP ICT customer both nationally and internationally. The ICT Support team plays a pivotal role in facilitating the link between business and the AFP ICT organisation. The team supports AFP and external network users, corporate devices, software, Executive Support and Tech Lounges (providing dedicated, customer-centric on-site support for users with a drop-in facility). The team also handles communications for things such as outages and planned changes to IT services. Additionally, ICT Support staff assist with the implementation and support of AFP projects nationally.
This ICT Support role requires the successful applicant to provide high quality communication, ICT administration and technical support to our customers.
What will you do?
**Duties may include, but are not limited to**:
Provide in person ‘Tech Lounge’ and Executive Support (VIP)
Provide after hours (On Call) IT support
Utilising and contributing to IT knowledge base
Essential Requirements
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Minimum of 2 years’ experience in a like or related field.
Ability to communicate clearly and concisely at all levels; either face to face, telephone, video, or in writing.
Problem solving skills to be able to investigate and resolve client ICT issues (software and hardware).
Experience in working effectively within a team environment and collaborating with others.
Desirable Requirements
The following skills and/or experience would be highly regarded:
Windows 10 desktop administration
Microsoft systems and tools (including Windows, Active Directory, SCCM, M365 including MS Office, Exchange and Teams)
Experience in the use of call ticketing systems (e.g. ServiceNow)
Scripting and automation
Additional Information
This is a Canberra based role operating in an office based team environment. Options to work flexibly from home a few days per week will be considered.
Selection Criteria
Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant Pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with practical examples of your work experience and addresses the above selection criteria, role requirements and work level standards for the role.
Employment Suitability
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
Proof of a minimum of two COVID-19 vaccinations (or
We have other current jobs related to this field that you can find below
-
Project Support Officer
2 months ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Jack Carmelo- Job reference: - BBBH2046_1712559296 - Published: - about 4 hours ago - Startdate: - 03/06/2024 **Project Support Officer - ICT Procurement** **_ Start Date_**: 03/06/2024 **_ Application closing date_**: 29/04/2024 **_...
-
Ict Desktop Support Technician
2 months ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659628 - Published: - about 6 hours ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with...
-
Ict Desktop Support Technician
2 months ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659031 - Published: - 1 minute ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV...
-
Ict Desktop Support Technician
7 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675063495 - Published: - about 2 hours ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with...
-
Ict Desktop Support Technician
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Canberra Sectors: Cyber Security, Engineering, ICT Employment type: Contract Salary: AU$100 AU$110 per hour Contact name: Daniel Crowe Job reference: BBBH1077_ Published:- about 2 hours agoCleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV clearance.Location: CanberraStart date:...
-
Ict Desktop Support Technician
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Canberra Sectors: Cyber Security, Engineering, ICT Employment type: Contract Salary: AU$100 AU$110 per hour Contact name: Daniel Crowe Job reference: BBBH1077_ Published: 1 minute agoCleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV clearance.Location: CanberraStart date:...
-
Rfq-asd-57-2024 Ict Desktop Support Technician
2 months ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100 - AU$160 per hour - Contact name: - Ashleigh Martinez-Dyson- Job reference: - BBBH2115_1714520502 - Published: - about 5 hours ago ICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint...
-
Project Support Officer
1 week ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Jack Carmelo- Job reference: - BBBH1304_1686890383 - Published: - 12 minutes ago - Startdate: - ASAP Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract...
-
Canberra, ACT, Australia Cleared ICT Full timeLocation: Australian Capital Territory Sectors: ICT Employment type: Contract Salary: AU$100 AU$160 per hour Contact name: Ashleigh Martinez-Dyson Job reference: BBBH2115_ Published:- about 5 hours agoICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint devices. ICT endpoint devices include a wide...
-
Procurement Support Officer
3 weeks ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Ciara Furlong- Job reference: - BBBH1019_1671425989 - Published: - about 5 hours ago - Startdate: - 27/02/2023 **Procurement Support Officer** **Role Description**: The Commonwealth requires the services of a Procurement Support Officer to...
-
Project Support Officer
6 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Danny Fleming- Job reference: - BBBH1855_1706664605 - Published: - about 2 hours ago Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term...
-
Ict Security Advisor
6 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Danny Fleming- Job reference: - BBBH1388_1689732731 - Published: - about 1 hour ago - Startdate: - ASAP Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term...
-
Project Support Officer
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Australian Capital Territory Sectors: ICT Employment type: RFQ Salary: Negotiable Contact name: Danny Fleming Job reference: BBBH1855_ Published:- about 2 hours agoCleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract engagements in Canberra.We are looking...
-
Project Support Officer
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Canberra Sectors: ICT Employment type: Contract Salary: Negotiable Contact name: Jack Carmelo Job reference: BBBH2046_ Published:- about 4 hours ago Startdate: 03/06/2024Project Support Officer ICT Procurement_ Start Date_: 03/06/2024_ Application closing date_: 29/04/2024_ Duration:_ 12 Months with potential extensions_ Security Clearence:_ TSPV...
-
Ict Security Advisor
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Canberra Sectors: ICT Employment type: RFQ Salary: Negotiable Contact name: Danny Fleming Job reference: BBBH1388_ Published:- about 1 hour ago Startdate: ASAPCleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract positions in Canberra.We are looking to speak...
-
Procurement Support Officer
5 days ago
Canberra, ACT, Australia Cleared ICT Full timeLocation: Canberra Sectors: ICT Employment type: Contract Salary: Negotiable Contact name: Ciara Furlong Job reference: BBBH1019_ Published:- about 5 hours ago Startdate: 27/02/2023Procurement Support OfficerRole Description:The Commonwealth requires the services of a Procurement Support Officer to supplement the contractor workforce. This proposal seeks to...
-
Ict Support Officer
1 week ago
Canberra, Australia ACT Government Full timeThe customer Engagement Services branch under Digital, Data, Technology Solutions (DDTS) is seeking an enthusiastic, driven and proactive person who thrives in a fast-paced environment and enjoys the challenge to fill the position of ICT Support Officer within the Education ICT embedded team. As part of the Education ICT Hardware Team, the ICT Support...
-
Ict Support Officer
2 weeks ago
Canberra, Australia Experis Full time**ICT Support Officer** **Contract**:Fixed Term contract **Location**:Canberra **Clearance**:Australian Citizen **Start Date**:ASAP Our client is looking for an ICT Support Office to join their End User Computing team. **Duties**: - Assist as directed in asset management and imaging for the upcoming laptop fleet. - Coordinate the packaging and...
-
Ict Support Officer
2 weeks ago
Canberra, Australia face2face Recruitment Full time**Closing Date**:17 March 2023, 9:00 AM **face2face reference**:582257 **Location**:Yarralumla ACT **Hours**:full-time **Contract length**:3-6 Month Secondment Contract **Entry requirements**:Australian Citizen + Baseline with the ability to obtain Negative Vetting 1 **Pay range**:$45.00 - 60.00 p/h inc super **About the role**: The ICT Support Officer is...
-
Ict Support Officer
5 days ago
Canberra, ACT, Australia face2face Recruitment Full timeClosing Date:17 March 2023, 9:00 AMface2face reference:582257Location:Yarralumla ACTHours:full-timeContract length:3-6 Month Secondment ContractEntry requirements:Australian Citizen + Baseline with the ability to obtain Negative Vetting 1Pay range:$ p/h inc superAbout the role:The ICT Support Officer is responsible for providing a high level of technical...
