System & Service Assurance Officer
4 days ago
**System & Service Assurance Officer**:
- Organisation/Entity: Transport For NSW
- Job category: Projects
- Job location: Burwood, NSW, AU, 2134
- Job reference number: 97954
- Employment type: Permanent Full-Time
- Salary range: $128409.0-$143815.0
You want to play a part in making NSW a better place to work, live and travel.
You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
**In this role, you'll**:
Work as part of a team delivering system and service enhancements to drive operational efficiency and improve customer satisfaction.
This role will see you designing and implementing system improvements, introducing new services and self-service options, and optimizing information management. You will contribute to impactful projects, providing development opportunities to innovate and deliver transformative outcomes.
You will lead the delivery of new efficiencies, pioneer customer-focused solutions, and build innovative ways of working in a dynamic, fast-paced environment.
For more information on this position and agency, view the role description.
**About you**
Your strong analytical and problem-solving skills, formed across process improvement, system management, or service delivery roles, will see you excel at overcoming challenges and implementing streamlined solutions that enhance performance.
You're recognised as a proactive leader, skilled at driving change, and experienced in managing initiatives that deliver measurable results and lasting improvements.
**Who we are**
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
**Join us**
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
**Applications close: 11:59 pm Monday, 27th January 2025.**
For more information about this role, please contact Ciaran Martin on 0466 616 258.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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