Customer Liaison Officer

2 months ago


Burwood, Australia Transport For NSW Full time

**Customer Liaison Officer (Temporary Opportunity up to 8 months)**:

- Organisation/Entity: Transport For NSW- Job category: Call Centre & Customer Service- Job location: Burwood, NSW, AU, 2134- Job reference number: 97003- Employment type: Fixed Term Full-Time- Salary range: $80465.0-$88509.0

**You’re agile, keen and open to meaningful work and opportunities that come your way.**
***
**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
Join a high performing team as the Customer Liaison Officer within the Contract Administration team and manage contract creations, variations and contract disclosures. You will review and process customer requests via a range of systems and technologies including MyTransport Portal, ARIBA and SAP.

You will have the opportunity to contribute to high levels of service to our agency customers, facilitate process improvement and be a part of a dynamic team keen to make a difference.

You will act as a trusted advisor to our agency partners, working closely with teams in Supplier Administration, Service Centre, Operational Sourcing, Accounts Payable, Strategic Sourcing and the IT Centre of Excellence.

**This is a temporary opportunity until 30th June 2025, based from our Burwood office location.**

**For more information on this position and business unit, **view the role description.**

**About you**
- You have exceptional customer service skills, with some experience within an environment dealing with contracts.
- You have excellent organisational skills and attention to detail, including the ability to prioritise workload and meet deadlines.
- You’re recognised with high level verbal and written communication skills and the ability to genuinely connect with our valued customers and provide high quality service.
- You work with confidential information and learn new systems with ease.
- Demonstrate a working knowledge of ARIBA and SAP or any procurement system - preferred not essential.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.**

**Applications close: 11:59 pm Wednesday 6th November 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

LI-Hybrid

**Job Segment**:Accounts Payable, Business Process, Call Center, Contract Manager, Strategic Sourcing, Finance, Legal, Management, Operations, Customer Service



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