Service Desk Coordinator

2 weeks ago


Perth, Australia OUI Recruitment Full time

Supportive team (surrounded by excellent mentorship).
- Extensive career progression, and on the job training.
- 21st Century business (family friendly and WFH).

**Position**: Service Desk Coordinator

**Salary**:$80,000 - $100,000

**Location**: Perth

**Job Type**:Permanent

**Position Overview**:
We are looking for a talented Service Desk Coordinator with a positive attitude and excellent communication skills. Preferably you will have had experience working for an IT Services company. The team is lovely and supportive This is an excellent opportunity for an individual looking for their next step.

**Perks**:

- Supportive team (surrounded by excellent mentorship).
- Extensive career progression, and on the job training.
- 21st Century business (family friendly and WFH).

**Roles & Responsibilities**:

- Scheduling and task allocation (support team, allocate tasks between team, prioritise incidents).
- Workload management (monitor SLA’s and allocate resources accordingly).
- Team collaboration (liaise with various stakeholders and resources to effectively manage workload).
- Process and procedure adherence (ensure adherence to established processes, procedures, and best practices within the support team).
- Identify areas for improvement in workflows and recommend changes to enhance efficiency and effectiveness.
- Provide guidance and training to team members.
- Oversight of team performance (provide constructive feedback, conduct check-ins and develop actions plans).

**To Succeed in This Roles**:

- Bachelor's degree in IT or related field (preferred).
- Proven experience in a similar role within a similar role (training provided).
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in IT service management tools and software platforms (ITSM, ticketing systems etc).
- Familiarity with ITIL framework and best practices (preferred).
- We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age._

**Number**: (08) 6219 8033


  • Service Desk Officer

    4 weeks ago


    Perth, Australia Robert Half Full time

    Support Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...


  • Perth, Australia people2people Full time

    **The Organization** We are currently seeking 2 Service Desk Attendants to help celebrate 50 years with this organization. Help celebrate this organization within their Kwinana store, assisting on the pop up service desks provided to customers. This assignment runs for 1 week from the 17th till the 22nd of April and runs from 10am - 4pm. **Your role** This...

  • Service Desk Analyst

    4 weeks ago


    Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Priyanka Shah- Discipline: - General IT - Reference: - 255367**Service Desk Analyst (Mid to Senior level)** - Multiple contract opportunities - Great career progression - Experience in mobile device management A government client is seeking for Service desk Analyst with...

  • Service Desk Analyst

    4 weeks ago


    Perth, Australia Sharp & Carter Full time

    Exciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...

  • Service Desk Analyst

    4 weeks ago


    Perth, Australia Consolidated Minerals Australia (ConsMin) Full time

    **Service Desk Analyst**: - Posted: 27/01/2023- Closing Date: 28/02/2023- Job Type: Permanent - Full Time- Location: West Perth Office- Job Category: Information & Communication TechnologyWe have recently created a position for a Service Desk Analyst to join the ICT team in our West Perth head office. ConsMin is recognised as one of the world’s leading...


  • Perth, Australia Kinetic IT Full time

    **Job no**: 493504 **Employment type**: Full Time **Location**: Perth **Categories**: Service Desk & IT Support There has never been a more exciting time to join Kinetic IT! Supporting the recruitment capability for a high-profile federal client, we’re well known in the IT industry as an employer of choice, offering our staff attractive employee...


  • Perth, Australia OUI Recruitment Full time

    **Job Title**: Junior Service Desk Analyst **Location**: Perth **Type**: Permanent **Job Summary**: **Responsibilities**: - Respond to customer inquiries and requests for technical assistance in a timely and professional manner - Troubleshoot and resolve issues related to hardware, software, and network connectivity - Escalate complex issues to senior...


  • Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Team Leaders- Salary: - Negotiable- Reference: - CR/025110_1706599911- Contact: - Katie Griffin- **Role context** Our client is seeking an energetic Coordinator for IT Service Operations with a can-do mentality to solving customer's issues, a desire to drive excellent customer and service operation...

  • Service Desk Analyst

    4 weeks ago


    Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...


  • Perth, Australia Hamilton Barnes Associates Full time

    $120,000 + Benefits Perth, Western Australia Permanent Enterprise Enterprise Networking Are you looking to Join a dynamic team as a Service Desk Lead! Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead! Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service...


  • Perth, Australia Professional Search Group Full time

    Job Description Immediate 8-week contract High chance of extension or going permanent Work close to home – southern suburbs location The Client PSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT Service Desk Officer. This is an initial short term...


  • Perth, Australia Consolidated Minerals Australia (ConsMin) Full time

    **ICT Service Desk Analyst**: - Posted: 19/05/2023- Closing Date: 19/06/2023- Job Type: Permanent - Full Time- Location: West Perth Office- Job Category: Information & Communication TechnologyWe have recently created a position for a Service Desk Analyst to join the ICT team in our West Perth head office. ConsMin is recognised as one of the world’s...


  • Perth, Australia Charterhouse Full time

    **Front Desk Corporate Services**: - **Perth Central CBD**: - **Professional Services/Consulting** **About the Company** Working for one of Australia's leading professional services/consulting firms where their culture is to nature strong collaborative partnerships across growth-focused businesses, not for profit organisations to leading multinational...

  • IT Service Desk Agent

    1 month ago


    West Perth, Australia APM Full time

    **The Role** As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to...


  • Perth, Australia KPMG Full time

    The Workplace Services Coordinator is responsible for supporting the day-to-day operations of the office environment which includes services such as building security, print & mail, workplace concierge, and general facilities related tasks such as preventative and adhoc maintenance and coordination of vendors and contractors. Your new role As a...

  • Service Desk Analyst

    1 month ago


    Perth, Australia DFP Recruitment Services Full time

    **Job description**: - **6 Month Position Available Within State Government**: - **East Perth location and Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.** *** This position is for a Service Desk Analyst, who provides ongoing support, technical skills and...


  • Perth, Australia Digital Resources Australia Full time

    **IT Service Desk Officer (Level 1/2)*** Multiple Residential Full Time Positions **About the Role** We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Information Technology **(IT)** team. Reporting to the Service Desk...

  • Office Coordinator

    4 weeks ago


    Perth, Australia Sharp & Carter Full time

    Great workplace benefits with a focus on health & wellbeing - $60,000-70,000+super | CBD location in a bright modern office - Supportive, diverse and inclusive culture **About the role** As the Office Coordinator, you'll be an integral part of the team, ensuring seamless operations and exceptional service delivery. Collaborating closely with the other...


  • Perth, Australia KPMGau Full time

    Job DescriptionThe Workplace Services Coordinator is responsible for supporting the day-to-day operations of the office environment which includes services such as building security, print & mail, workplace concierge, and general facilities related tasks such as preventative and adhoc maintenance and coordination of vendors and contractors.Your new roleAs a...


  • Perth, Australia Emanate Technology Full time

    Level 2 IT Support Engineer/Service Desk Engineer The Client:My client a leading Australian MSP (Managed Services Provider) that specialises in providing IT services to the medical industry, is currentlylooking for additional Level 2 IT Supoprt/Service Desk Engineers to join their team of specialists. This role will be working remotely so looking for...