Connections Case Officer
1 week ago
Connections Case Officer role involves the service delivery to customers to ensure fulfilment of the end-to-end connections.
**Client Details**
The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment lifecycle. In Australia, Adecco has over 50 years' industry experience making us the most qualified provider and leading supplier of casual and permanent staff.
Our client are leading network distributors; providing safe, reliable and affordable power to their customers.
**Description**
The key responsibilities and duties of the role:
- The Connections Case Officer responsible for service delivery to customers to ensure fulfilment of the end-to-end connections and energisation services.
- The role involves management and resolution of customer enquiries through multiple channels, in addition to the resolution of complex exceptions that prevent completion of the connection or energisation processes.
**Profile**
- Experience of advanced customer service delivery in high volume time critical environment
- Strong interpersonal and communication skills
- Friendly and a strong work ethic
- Intermediate computer skills, including but not limited to, Excel, SAP, CIS
- Transaction exception management and resolution processing experience
**Job Offer**
0000088908-1_166796939430474
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