Technical Specialist

2 weeks ago

Perth, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Perth, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will use your previous experience as a Senior Case Manager or Technical Specialist to coach team members and provide creative and strategic advice in accordance with workers compensation guidelines. This exciting role requires a motivated self-starter to provide technical support and advice to Case Managers

This will be a permanent, full time position based in the Perth office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Developing effective working relationships with the claims teams to identify areas for operational improvement across multiple client portfolios
- Establishing effective mechanisms for providing technical feedback ,updates and learnings (individual and team level), while identifying continuous improvement opportunities to find solutions which maximise the effectiveness of case management.
- Ensure claims teams achieve key performance targets as set out as part of the business unit performance framework while providing guidance and leading discussion on technical aspects of the claim with stakeholders.
- Provide regular advice and feedback to Case Managers and Team Leaders to improve overall quality of decisions relating to liability, work capacity, permanent impairment, weekly payment entitlements and communication through effective training, quality reviews and management of disputes.

ABOUT YOU
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is advantageous but not mandatory
- Customer service experience, managing relationships and competing stakeholder priorities
- Experience with using strategic thinking to coach, mentor and support claims teams
- Effective oral and written communication skills along with excellent presentation skills
- Superior time management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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