Miele Sales Consultant

3 weeks ago

Bondi, Australia Miele ANZ Full time

Do you love consulting with customers and offering a world class experience?
- Want to be part of a fantastic team culture working with premium appliances?

**About Miele**

A German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.

With our brand new Experience Centre opening at Bondi Westfield, it has never been a more exciting time to join Miele

**About the Role**:
The Miele Sales Consultant is responsible for providing all Miele clientele with the highest standards of customer service. Using detailed product knowledge and strong customer relationships built with your clientele, you will be providing product solutions and offerings to guide customers on their Miele purchases.

Located at our brand new Bondi Westfield Experience Centre opening around August 2023, this position will be full time working 37.5 hours per week.

At Miele, we believe in setting our teams up for success. Initial training will begin at our existing Experience Centre located in Frenchs Forest to ensure our team are well supported and prepared ahead of our Bondi opening.

**Responsibilities**:

- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Ensure showroom and equipment are clean and in line with Miele display standards
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs
- Actively demonstrating and supporting the Miele Values in everyday work

**About You**:

- Experience delivering world class customer service standards with a consultative approach
- Ability to work and succeed in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in a fast paced, high pressure situations
- Adaptable and ability to think quickly on your feet to provide solutions to customers
- Possess excellent communication skills
- Intermediate knowledge of systems including MS Excel and CRM software
- Desire to continually learn and improve on product knowledge in order to advise our customers

**What we Offer**:

- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

**The Values we Nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

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