Miele Assistant Experience Centre Manager

4 weeks ago

Bondi, Australia Miele ANZ Full time

Brand new Miele Experience Centre coming to Bondi Westfield
- Do you love building world class customer service experiences within your team?

**About Miele**

A German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.

With our brand new Experience Centre opening at Bondi Westfield, it has never been a more exciting time to join Miele

**About the Role**:
This position is responsible for being second in charge to the Centre Manager and will effectively handle all facets of operationally running the Miele Experience Centre and support in leading the Sales Consultant Team.

If you are passionate about building culture, coaching and developing people to achieve their best and driving world class customer experiences every time, then this may the next exciting opportunity for you

Located at our brand new Bondi Westfield Experience Centre opening around August 2023, this position will be full time working 37.5 hours per week.

At Miele, we believe in setting our teams up for success. Initial training will begin at our existing Experience Centre located in Frenchs Forest to ensure our team are well supported and prepared ahead of our Bondi opening.

**Responsibilities will include**:

- Supporting the Centre Manager in all facets of running a successful retail business including operations, leading teams and providing a world class customer experience to each and every customer
- Coaching the team including leading by example and providing feedback to drive a high performing culture
- Setting the benchmark for excellence in consultative sales, exceptional product and system knowledge and customer relationship practices
- In collaboration with the Culinary Team, identify opportunities for cross functional sales and service improvements
- Actively demonstrate company values and behaviours
- Ensure all customer complaints and concerns are resolved and/or escalated where appropriate, ensuring none are left unresolved.
- In conjunction with Experience Centre Manager and D2C State Manager, set, drive and monitor daily/weekly team sales targets in line with business forecasts
- Consistently motivate the team to achieve both financial and service targets as defined by budgets and KPI’s
- Proactively develop new business opportunities to increase traffic to the Experience Centre and Online Stores in conjunction with the centre manager
- Maintain positive relationships with local Miele Charter Agencies (MCA’s), business partners, brand associates and local businesses, encouraging and supporting all customer referrals received.
- Ensuring the centre presentation is of the highest standard and maintained in accordance with all relevant policies, procedures and guidelines

**What we are looking for**:

- A passionate and motivated retail leader who thrives on coaching others and building a positive team culture
- Strong experience in driving and delivering a customer centric culture within teams
- Experience working in a similar retail environment or customer service centric culture
- Proactiveness to learn
- Ability to work under pressure and thrive in a fast-paced environment
- Excellent communication skills.
- Positive can do attitude when tackling any tasks or solving problems
- Ability to use different systems including POS, MS Office, CRMs

**What we Offer**:

- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

**The Values we Nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

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