Service Support Coordinator

3 months ago

Loganholme, Australia The Benevolent Society Full time

**Part time position based in Loganholme**:

- ** $34ph - $36ph** + Super + Salary Packaging**:

- ** Flexible Friendly organisation, WFH options available**
- The ReachOut Parents One-on-one Support Program, _delivered by ReachOut Australia and The Benevolent Society, is a national service that offers free support to parents and caregivers to build their skills and confidence in supporting their teens who may be experiencing mental health issues.

The One-on-one Support program uses a virtual service delivery model to deliver up to 4 sessions to clients over the phone and online. Coaches use coaching tools through the ReachOut Parents dashboard to support clients to identify ways to support and strengthen their relationship with their teen.

Learn more about our service here and our approach to working with parents in this video.

**Your Responsibilities**

The Service Support Coordinator will work collaboratively with the ReachOut team to ensure responsive high quality service delivery to our clients. You will be responsible for assisting with program delivery by maintaining and coordinating bookings; scheduling appointments for staff; liaison with internal and external stakeholders; developing, implementing and monitoring systems for data gathering and evaluation; and assisting with program activity reports for funding bodies.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits** -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - **to suit your lifestyle.
- **Work/Life Balance** - **Flexible work arrangements including part time hours, hybrid home/office work arrangements, 1 accrued day off a month for full time employees (That’s an extra 12 days off a year).
- **Recognition and Reward** - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness** -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development** - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills and Experience**

Along with a background in supporting service delivery teams, you will have:

- Demonstrated experience using Microsoft Excel with large data sets
- Technically savvy with the ability to work within a virtual service delivery model
- Experience of collating client feedback
- Experience managing/analysing data and preparing reports
- High level of professional accountability and integrity and a belief that every parent has potential
- High level written and verbal communication, it’s important to document our work

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